- Understand customer's feedback and complaints on using digital products
- Verify customer's feedback and complaints in testing environment
- Identify defects and work with technical teams to provide solutions of defects on various channels such as Internet Banking, Mobile Banking, etc.
- Understand users' requirements of the digital products
- Assist on defining testing scenario, test cases and test plans
- Ensure to deliver the assigned tasks on time and in good quality
- Timely update the tasks progress and report to supervisor
- Ensure standardized practice adopted and adhere to the Bank's policies and procedures
- Liaise with Business / Product Owner, Quality Assurance team to resolve defects
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work
- Assist in streamlining business processes and channel experience with reference to bank policies and rules
- Bachelor degree holder in any relevant discipline
- Preferable 3-5 years' experience in banking sector or any relevant industry
- Good understanding in retail banking products and services;
- Sound knowledge in retail banking operations, procedures, regulatory and compliance requirements;
- Equipped with understanding and proficiency in HTML and CSS;
- Experience using a Content Management System (CMS);
- Good interpersonal, communication skills;
- Good command of both spoken and written English, Chinese (Cantonese and Mandarin);
- Able to work under pressure and deliver in good quality.
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Assistant Channel - Hong Kong, 香港 - The Bank of East Asia
描述
Responsibilities
Requirements
* Candidates with less experience will be considered for Channel & Platform Development Officer
