- Ensure all operation activities being complied with the requirements of established policies, guidelines, card schemes and regulators
- Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures with continual identification of improvement opportunities
- Assume full management responsibility for all daily activities, including customer and merchant dispute resolution, merchant acquiring operations and merchant installment supports
- Mobilize resources to support merchant business program rollout
- Develop and implement security measurements to protect the Bank from the risks of operation failure
- Maintain technical knowledge by reviewing card schemes' publications
- Drive initiatives in the teams from time to time in order to increase the productivities with less resources
- Monitor the progress of products and system developments against targets
- Utilize skills in daily operations to lead the teams in change processes so as to strengthen staff adaptability
- Support Department Head and undertake the assigned roles and tasks
- Degree holder in Business Administration or related discipline
- At least 8 years' relevant working experience in credit card operations with minimum 3 years of managerial level
- Familiar with chargeback and merchant support operations
- Strong leadership with hands on experience to manage complex and competing priorities
- Effective communication and presentation to senior management and cross-functional stakeholders
- Pleasant, dynamic, initiative and result-oriented
- Good command of written and spoken English and Chinese
- Proficient in MS Word and Excel. Preference will be given to those with experience in MACRO tool
-
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Sales Associate
4天前
TSYS Hong Kong, 香港 全职Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Sales Associate
5天前
Global Payments Hong Kong, 香港 全职Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Dah Sing Bank Hong Kong, 香港Main Responsibilities: · Issue incoming & outgoing chargeback cases in a proper and timely manner according to the rules set forth by Card Associations · Review daily incoming chargeback documents and process outgoing chargeback documents fulfillment accurately · Responsible for ...
-
Fubon Bank Hong Kong, 香港Main Content · Assistant Manager / Manager, Merchant Acquiring, Consumer Finance · Assistant Manager / Manager, Merchant Acquiring, Consumer Finance · Responsibilities: · Achieve the assigned KP is on new merchants, fee income, sales volume, MRF loan and other business target ...
-
Standard Chartered Bank Hong Kong, 香港 全职:17/May/2024, 6:59:00 PM About Mox · Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential gro ...
-
Dah Sing Bank Hong Kong, 香港Main Responsibilities: · Settlement reconciliation with card association, Merchant / China UnionPay / Visa / MasterCard / JETCO / EPSCO, including the handling of Visa / MasterCard Settlement Advisement · Merchant Settlement processing, including reject handling · Date input ch ...
-
PVH Hong Kong, 香港 全职Design Your Future at PVH · Planner, IBP Planning, SEATH Position Summary: · Accountable for developing Annual Financial Plans on monthly basis at division level, forecasting business based on changes in strategies or business climate, and managing inventory to support update ...
-
FIS Hong Kong, 香港 Experienced (relevant combo of work and education)Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · % Are you ready to unleash your full potential? We're looking for people who are passionate about payments to c ...
-
Jobs for Humanity Hong Kong, 香港 全职Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 15 - 25%Are you ready to unleash your full potential? We're looking for people who are passionate ab ...
-
ShopBack Hong Kong, 香港 全职ABOUT US The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. In 2023, the Group expanded its offerings into Germany, signalling its entry into the European market.Driven by the vision to be the ...
-
Zota Hong Kong, 香港 CDI**We would accept application CVs sent in English only** · We are: · Zota is a payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, ...
-
Rapyd Hong Kong, 香港 全职Responsibilities · : Perform EDD for high risk merchants whilst ensuring timeliness, accuracy and completeness. · Perform compliance review on escalations by 1LOD. · Provide support to the MLRO for regulatory reporting, management reporting which includes project scoping, data e ...
-
Teleport Hong Kong, 香港 全职ABOUT US · We've got modern day solutions for all your modern day delivery woes. · In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods an ...
-
TJX Companies Hong Kong, 香港 全职JOB DESCRIPTION Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes p ...
-
head of product
4天前
Snaphunt Hong Kong, 香港 全职The Offer · Work alongside & learn from best in class talent · Leadership Role · Great work culture · The Job · You will be responsible for : · Responsible for the financial planning and functional planning of the Greater Bay Area blockchain, including on-chain blocks based on b ...
-
Head of Grocery
1周前
Deliveroo Hong Kong, 香港 全职Why Deliveroo? · Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders: · Why we operate - which is to 'transform the way people shop and eat'. Since we started out we have obsessed ove ...
-
Klook Travel Technology Limited (客路旅遊科技有限公司) (Hong Kong) Hong Kong, 香港 兼职About Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mo ...
Senior Manager, Chargeback and Merchant Support - Hong Kong, 香港 - Dah Sing Bank
描述
Reporting to the Head of Credit Card, you will be responsible for planning, organizing, managing and overseeing the whole operation activities arising from both Chargeback and Merchant Services Supports. Moreover, you will be also responsible for providing highly-responsible and complex operation supports to all relevant cross-functional teams and departments.
Main Responsibilities:
Incumbent Requirements:
 (Hong Kong)&v=024){kind=logo}