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Hong Kong

    Assistant Manager, Chargeback - Hong Kong, 香港 - Dah Sing Bank

    Dah Sing Bank
    Dah Sing Bank Hong Kong, 香港

    1周前

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    描述

    Main Responsibilities:

  • Issue incoming & outgoing chargeback cases in a proper and timely manner according to the rules set forth by Card Associations
  • Review daily incoming chargeback documents and process outgoing chargeback documents fulfillment accurately
  • Responsible for handling cardholder dispute cases by gathering and analysing cases information
  • Contact merchants and related departments regarding dispute cases during the chargeback cycles to ensure cases are settle within the processing timeframe to avoid any financial loss that may incur
  • Prepare regular reports according to card associations' requirement
  • Handle chargeback general ledgers reconciliation and booking of merchant related expense / income
  • Support merchant acquiring daily activities of the team to achieve smooth daily operation. Participate in User Acceptance Test (UAT) assigned
  • Support team head and undertake the assigned roles and tasks

    • Incumbent Requirements:

  • University graduate with minimum 3 years relevant experience or secondary education with 5 years relevant experience
  • Knowledge of Credit Card Dispute Rules & Regulations is a MUST
  • Good command of spoken and written in English and Chinese
  • Strong self-initiative and able to work under pressure
  • Proficient in MS Word and Excel
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