- Engage with customers across multiple channels, including social media, email, live chat, and phone calls.
- Demonstrate active listening skills and maintain a friendly, positive, and professional attitude when interacting with customers.
- Resolve difficult situations creatively, tactfully, and diplomatically.
- Establish processes for gathering customer feedback and collaborate with internal teams to enhance company products.
- Assist in creating educational content and FAQ sections.
- Provide support to various teams, such as Claims, Policy Administration, Account Management, and Product Development.
- Perform any other duties or projects as assigned.
- High school certification or above, with a bachelor's degree being a plus. Fresh graduates are also welcome.
- Preferably, experience in the general insurance industry.
- Required to hold IIQE Paper 1 and 2 Certificates.
- Passionate about delivering exceptional customer service, demonstrating empathy, patience, friendliness, and a positive attitude.
- Excellent verbal and written communication skills in English and Chinese.
- Proficient typing skills in both English and Traditional Chinese.
- Strong organizational and time management abilities.
- Proficient in navigating multiple computer applications with speed and accuracy.
- Capable of working independently, following directions, and prioritizing tasks accordingly.
- Able to collaborate effectively in a fast-paced, cross-functional environment.
- Highly self-motivated, organized, and a team player.
- Willingness and ability to work in a team-oriented setting.
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HKT Hong Kong, 香港新人入職獎金或約滿酬金可達$10,000, 季度獎金可高達$10,000 · 工作內容: · 透過電話、電郵、Live Chat或 WhatsApp解答及處理商業客戶有關電訊服務的查詢 · 維護良好的客戶關係 · 入職條件: · 中五/DSE或以上學歷 · 歡迎應屆畢業生,餐飲業/零售業轉行轉職人士申請 · 有一年或以上相關經驗會優先考慮 · 流利粵語, 基本英語及普通話 · 主動、熱誠、具良好溝通技巧及服務態度 · 基本電腦操作知識 · 工作時間: · 8:30am – 24:00am輪班, 每更工作8.5小時 · 星期一至日輪班 · 福利: ...
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描述
Job Description:
Responsibilities:
Requirements:
Hong Kong的Customer Service从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional