- Aligning with the Fleet Operations Team Lead on fleet management strategies
- Continuously assessing and optimizing Operations processes, procedures and tools
- Identifying improvement opportunities for better and more efficient fleet operations and suggesting solutions
- Owning Rider Support procedures, including aligning with a remote support team and directly communicating with couriers when necessary
- Being available to provide support to any project within the Operations team including but not limited to fleet performance and compliance, fleet support, equipment management, etc
- Coordinate bug reports and change requests which include fleet-facing and internal-facing app products
- Communicating with the local and regional teams in order to facilitate the roll-out of new strategies and procedures
- 3 years of relevant working experience in the field of operations and/or customer service
- Possess a positive, self-driven and team-oriented attitude and is always eager to learn new things
- Enjoy communicating with people from different backgrounds
- Creative thinker, independent and driver of progress
- Excellent communication and interpersonal skills, proficiency in English and Cantonese
- Solid knowledge of MS Office & Google Suites
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food, health and dental insurance, and learning and development opportunities
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Senior Fleet Operations Executive - Hong Kong, 香港 - foodpanda
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