- Provide stakeholders with day-to-day IT support services in the Asia region.
- Be responsible for endpoint devices and IT infrastructure in Asia region (HK, GC + remote offices).
- Monitoring queue and routing tickets.
- Provide users with software, hardware, and other types of IT support; Troubleshoot IT issues when necessary.
- Maintain and provide support on server and network equipment.
- License management.
- Inventory management.
- Incident, Problem, and Change Management.
- Work with cross teams to assist in improving system healthiness, quality and stability.
- Coordinate with external vendors and suppliers to achieve operational excellence.
- Conduct root-cause analysis; initiate or enhance IT policies to improve IT service and security.
- Work on relevant documentation including troubleshooting manuals and escalation procedures.
- Takeover support of new systems and procedures.
- At least 5 years of experience as a user (or network support) specialist.
- Strong knowledge of desktop operating systems, server, and network infrastructure (MacOS, Win).
- Strong knowledge of Microsoft AD, Azure AD, and Office 365.
- Experience with MT4 or MT5 trading platforms is a plus.
- Knowledge of scripting languages such as Bash, PowerShell, etc support is beneficial.
- Strong communication skills; Good in written and verbal English and Mandarin.
- Group Medical Insurance Scheme
- Long Service Awards
- Optical Benefit
- Gym/Sports Benefit
- Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
- Discretionary Bonus (T&C applies)
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