- Provide and process information by referring to operation systems, guidelines, digitalization and applications in response to customers' enquiries, concerns and requests about insurance products and services
- Respond to customer feedback in a timely and professional manner to enhance customers' satisfaction
- Support leaders to provide refreshment/enrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing so as to uplift service standard
- Communicate and coordinate with different functions/departments to maintain a harmonious relationship so as to enhance the operation efficiency and effectiveness
- Handle customer dissatisfaction, provide appropriate solutions and alternatives in a timely manner, and report to supervisor
- Form 7 or above, with LOMA 280 & 290
- Passed IIQE Paper I, III & V
- 3 years of experience in Customer Service Operations
- Excellent command of English and Chinese (written and spoken) including Putonghua
- Good analytical and problem solving skills
- Able and enjoy to work with people of diverse backgrounds with strong interpersonal skills
- Highly organized self-starter, with the ability to meet tight deadlines
- Able to work independently under pressure and deal with difficult situations in a friendly manner
- Customer focused and result oriented
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Randstad Hong Kong Hong Kong, 香港 全职關於公司: · - 歷史悠久的國際上市大集團 · - 逢週日休息/5天/無通宵/8.5小時工作/銀行假 · - 免費醫療保險 (包含配偶/子女名額), 及牙科福利 · 關於團隊: · - 穩定 · - 善待員工 · - 團隊合作, 互相幫助 · - 工作地點:Mei Foo/Sheung Wan/Tsuen Wan · 關於工作: · - 透過電話,電子郵件為客人提供解決方案/跟進 · - 以專業的方式處理電話查詢及投訴, 創造愉快的顧客體驗 · - 有效與團隊成員和部門內外協調合作. · 所需技能和經驗: · - 0-2年電話中心客戶服務工作經驗 · ...
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Vice President
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Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
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Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Company Introduction: · We're home to Asia's most dynamic and vibrant capital markets. · Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every ...
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Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Company Introduction: · We're home to Asia's most dynamic and vibrant capital markets. · Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every ...
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Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Company Introduction: · We're home to Asia's most dynamic and vibrant capital markets. · Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every ...
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Wells Fargo Hong Kong, 香港 全职About this role: · Wells Fargo is seeking a Senior Business Relationship Support Specialist- Client Service Officer to join our growing team supporting Hong Kong/Taiwan/Japan market. Learn more about the career areas and lines of business at · In this role, you will:Support co ...
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Third Bridge (Hong Kong) Limited Hong Kong, 香港 全职Company Description · Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world's top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment ...
Contract Officer, Customer Service Center - Hong Kong, 香港 - Prudential plc
描述
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role will provide and process information in response to customers' enquiries, concerns and requests in day-to-day counter operation effectively and efficiently.Job Responsibilities:
Job Requirements:
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