- supporting daily operations including managing service desk, ticketing admission checks, cloak room, galleries and general membership facilities;
- managing a designated area allocated by duty manager to supervise a team of casual staff as well as volunteers, venue contractors to ensure the performance of the causal staff is up to standards in order to meet M+ services standards aligned with M+ KPIs;
- delivering an engaging visitor experience to all exhibition attendees to the highest possible standard, ensuring a warm welcome and providing assistance and information as and when necessary;
- handling and following up on visitor feedbacks promptly and be an agent to communicate within the building for service enhancement;
- supporting artwork protection and ensuring visitors are following the house rules;
- working closely with relevant parties to ensure excellent visitor experience, including safety and cleanliness, is delivered at all time;
- supporting crowd management and control in large scale event;
- assisting visitor services operations managers in preparing and enhancing emergency response protocols covering a wide spectrum of incidents that could possibly be happening in the museum environment;
- ensuring the team is complying with institutional health and safety guidelines; and
- performing other ad hoc duties as and when reasonably direct by supervisor.
- possess higher diploma or above in any disciplines;
- have preferably 3 years of relevant experience in customer-facing or event supports in art and culture venue or tourism / hospitality industry;
- possess approachable personality, cheerful, proactive, customer-oriented, flexible, adaptive to change and detail-minded mindset;
- be a good team player with the ability to multi-task in a fast-paced and dynamic environment;
- demonstrate excellent interpersonal skills and be able to work both independently and cooperatively with others;
- have good organizational, planning and administrative skills;
- possess First Aid and AED qualification are an advantage;
- be proficient in MS Office including Word, Excel and Powerpoint;
- have excellent oral and written communication skills in English and Chinese; and
- require working on weekend and public holiday and occasional evening works according to the duty roster assigned.
-
West Kowloon Hong Kong, 香港 全职The Hong Kong Palace Museum (HKPM) is a dedicated museum that showcases the exquisite artefacts from Palace Museum's collections and collaborates with other museums in research, exhibitions, education and public programmes. The museum comprises 7 800 square metres of gallery spac ...
-
West Kowloon Hong Kong, 香港 全职M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest muse ...
-
West Kowloon Hong Kong, 香港 全职M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest muse ...
-
West Kowloon Hong Kong, 香港 全职The Hong Kong Palace Museum (HKPM) is a dedicated museum that showcases the exquisite artefacts from Palace Museum's collections and collaborates with other museums in research, exhibitions, education and public programmes. The museum comprises 7 800 square metres of gallery spac ...
-
West Kowloon Hong Kong, 香港 全职The Hong Kong Palace Museum (HKPM) is a dedicated museum that showcases the exquisite artefacts from Palace Museum's collections and collaborates with other museums in research, exhibitions, education and public programmes. The museum comprises 7,800 square metres of gallery spac ...
-
West Kowloon Hong Kong, 香港 全职The Hong Kong Palace Museum (HKPM) is a dedicated museum that showcases the exquisite artefacts from Palace Museum's collections and collaborates with other museums in research, exhibitions, education and public programmes. The museum comprises 7 800 square metres of gallery spac ...
-
West Kowloon Hong Kong, 香港 全职M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest muse ...
-
West Kowloon Hong Kong, 香港 全职The Hong Kong Palace Museum (HKPM) is a dedicated museum that showcases the exquisite artefacts from Palace Museum's collections and collaborates with other museums in research, exhibitions, education and public programmes. The museum comprises 7 800 square metres of gallery spac ...
-
West Kowloon Hong Kong, 香港 全职M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest muse ...
-
West Kowloon Hong Kong, 香港 全职M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest muse ...
-
Lingnan University Hong Kong, 香港Lingnan University is one of the eight publicly funded institutions in the Hong Kong Special Administrative Region (HKSAR) with the longest established tradition among the local institutions of higher education. Lingnan University is a global leader in providing quality education ...
-
The Chinese University of Hong Kong Hong Kong, 香港Description · Social Responsibility and Sustainable Development Office · Project Assistant II (carrying the job title of 'Assistant Operations Officer') · The Social Responsibility and Sustainable Development Office of The Chinese University of Hong Kong (CUHK) is set up to a ...
-
Crown Worldwide Group Hong Kong, 香港Position Statement · Location: Hong Kong · Job Highlights · Tertiary education or above · Proficient in spoken and written English & Chinese · PC literate in Microsoft Office (Word, Excel) · Key Responsibilities · Provide excellent customer service to clients · Handling full ...
-
Klook Technology (Thailand) Co. Ltd (Thailand) Hong Kong, 香港 全职About Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mo ...
-
Klook Travel Technology Limited (客路旅遊科技有限公司) (Hong Kong) Hong Kong, 香港 兼职About Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mo ...
-
Phillips Hong Kong, 香港SENIOR SPECIALIST, MODERN AND CONTEMPORARY ART · Hong Kong · Acting as Senior Specialist, this position will be responsible for driving and facilitating top‐tier business for the Modern and Contemporary Art (MCA) team. Business‐getting will primarily focus on the Hong Kong MCA ...
-
British Council Hong Kong, 香港We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in par ...
Visitor Services Officer, M+ Museum - Hong Kong, 香港 - West Kowloon
描述
M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition to establish ourselves as one of the world's leading cultural institutions. Our aim is to create a new kind of museum that reflects our unique time and place, a museum that builds on Hong Kong's historic balance of the local and international to define a distinctive and innovative voice for Asia's twenty-first century.
(This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.)
You will be responsible for:
You should:
 Co. Ltd (Thailand)&v=024){kind=logo}
 (Hong Kong)&v=024){kind=logo}
