- Maintain top-tier customer service for timely issue resolution.
- Monitor ticket queue, ensuring accurate logging and prioritization.
- Identify and escalate priority issues promptly.
- Supervise team to meet SLRs.
- Resolve daily operational issues and escalate as needed.
- Serve as primary contact for new scope requirements and escalations.
- Compile monthly progress reports, including support KPIs.
- IT/IS degree or equivalent.
- 10+ years in helpdesk support, including 3 years leading a team of 3-5 agents.
- Proficient in written English & Chinese, fluent in spoken English and Cantonese. Mandarin proficiency advantageous.
- ITIL V3/V4 certification required.
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Vita Green Health Product Company Limited Hong Kong, 香港 全职You will be working in a growing department with a team of professionals and working on our newly developed brand – Tea. You will be involved in performing quality test and taste test of tea capsule products. Deriving and performing tests in defect investigation, brewing machine ...
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IT Helpdesk Team Lead - Hong Kong, 香港 - HK45 DXC Technology Enterprise Services (Hong Kong) Limited
描述
Job Description: