- To be a team member of Branch Distribution & Services Department
- Assist the team to develop and execute customer experience initiatives and programs to drive continuous service improvements in branch network.
- Coordinate with branches and other departments to facilitate and ensure the programs operated in an effective manner.
- Participate in periodic and ad hoc projects relating to customer experience and service quality, training and administration
- Compile and maintain customer experience related data and records for tracking and monitoring the service performance.
- Support the communication channel to ensure good customer service, sound product and operation knowledge are offered. Requirements
- Post secondary or above
- Minimum 3 years of relevant working experience in banking, quality service assurance, customer service or related fields
- Sound knowledge of customer experience, service quality, and customer feedback measurement issues;
- Sound knowledge of the bank's product and services
- Good communication and interpersonal skills
- Strong sense of responsibility, independent and well-organized
- Conversant with MS Office applications
- Good command of both spoken and written English and Chinese
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Customer Experience - Hong Kong, 香港 - The Bank of East Asia
描述
Responsibilities
Hong Kong的Customer Experience从业者
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Leung Ting Duncan Lau
Property and Hospitality Management Professional