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Hong Kong

    Assistant Customer Experience Operations Manager - Hong Kong, 香港 - China Mobile International Limited

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    描述
    Assistant Customer Experience Operations ManagerHeadquartersHKCloud Product CenterMiddleApply

    Responsibility

  • Design and Optimization the user experience and for mCloud platform, provide high quality GUI design timely
  • Evaluate and balance business needs with user goals, improve the business interactive process.
  • Work closely with RD team, able to conduct risk control and resource management, meet project timeline and ensure the design delivery.
  • Carry out routinely user experience analysis and improvements for the platform to meet internal and customer needs.
  • Work with overseas customers/co-workers during non-office hour if necessary.
  • Coordinate with internal /external parties to enhance the design level if necessary.
  • Participate in the ad-hoc assignment if needed
  • Requirements

  • Bachelor's degree or above
  • HCI, industrial design, information design, computer and other related majors
  • Minimum 3 years of experience, preferable in relevant industry, Carriers or other ICT service providers;
  • Independent design experience in medium and large-scale projects and successful cases is preferred;
  • Solid design skills, able to explore cutting-edge design trends.
  • Proficient in using office toolkit and design software, e.g. Photoshop, Sketch, Adobe illustrator, Axure and other design software.
  • Basic understanding of various front-end technologies (including HTML / CSS / JavaScript, etc.)
  • Excellent teamwork skills, self-motived and able to work under pressure
  • Open-minded, ownership, be creative and think out of the box;
  • Curious about cutting-edge user research theories and design tr'ends;
  • Good communication and coordination skills, certain management experience;
  • Excellent written and verbal communication skills in both English and Mandarin;


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