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Relationship Manager
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Hong Kong

    Relationship Manager - Hong Kong, 香港 - Dah Sing Bank

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    描述

    Reporting to the Branch Manager, you will be in charge of acquiring and activating new banking accounts from assigned sources, as well as generating referrals for other eco-friendly products to the relevant business units.

    Job Responsibilities:

    • Meet and exceed assigned activity targets
    • Make proactive outbound calls to customer leads and encourage them to open various types of bank accounts, such as securities/investment, VIP Banking, YOU Banking
    • Ensure activation of securities/investment accounts by guiding customers to make their first investment transaction
    • Hand over successfully activated accounts to the Sky RM units for further management
    • Promote other eco-friendly products as instructed by the Bank and provide sales referrals to branch colleagues or other departments when necessary
    • Maintain accurate records using the branch systems
    • Represent the Bank's brand and image professionally, and interact courteously with customers
    • Address customer inquiries and offer relevant services within your capacity, redirecting inquiries beyond your scope to the appropriate parties
    • Participate in localized or off-site promotional events

    To successfully tackle this role, you should have the following qualifications and attributes:

    • University degree or equivalent, with 1 year or secondary education with 2 years' frontline customer service experience in the banking sector
    • Successfully passed HKSI papers 1, 7 & 8; holding IIQE papers 1, 2 & 3 is advantageous
    • Proficient in both written and spoken English and Chinese


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