- Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
- Involved in escalating and expediting higher level orders, upon supervision
- Actively follows up on work orders in the queue to support the overall team
- Maintains notes and records of activity fulfillment in the ticketing system
- Rack and stack basic customer equipment, with guidance from more senior team members
- Supports routine intra-cage and infrastructure installations, under guidance, which may include:
- Supports basic cross-connect troubleshooting
- Supports basic testing and routine installations of customer assets
- Supports standard layer 1 cross-connect certification testing, under supervision
- May learn more semi-routine testing, under supervision
- Supports the operations and security personnel team for breaks or other activities, when necessary
- Supports customer satisfaction with timely adherence to following basic order execution requirements
- Delivers quality customer service experience when interfacing with customers
- Discusses time expectations on new deployments, by following standard operating procedure guidelines
- May support customers on-site through access and escorting services
- Supports fulfillment of projects under close supervision
- Completes assigned training in a timely manner
- Typically requires a high school diploma and 1 year of equivalent work experience
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City University of Hong Kong Hong Kong, 香港Duties · Provide leadership in research in the one of the following themes: (i) pollution monitoring and control, (ii) eco-safety and environmental risk assessment of chemical contaminants, and (iii) ecosystem responses to pollution and other environmental stresses, as well as ec ...
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The Chinese University of Hong Kong Hong Kong, 香港Description · The Ker Laboratory (https://ker-), part of the recently established Institute for Tissue Engineering and Regenerative Medicine (iTERM; ) at the University, are now inviting applications for the post of Postdoctoral Fellow(s) or Senior Research Assistant(s) (Externa ...
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The Chinese University of Hong Kong Hong Kong, 香港Description · Department of Computer Science and Engineering · Computer Technician II (carrying the job title of 'Programmer') · The Department is looking for a Computer Technician II to join the software development team of Knowledge and Education Exchange Platform (KEEP) an ...
Data Center Customer Operations Engineer III - Hong Kong, 香港 - Equinix
描述
Who are we?
Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Data Center Customer Operations Engineer IIIJob Summary
Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
Installations
routine ladder racks and basic fiber raceways;
-basic cable management and support systems (patch panels);
- routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
Cross-Connect
Testing / Troubleshooting
Stakeholder Partnership
Customer Management
Projects
Training
Qualifications
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
