- Support the establishment and monitoring of effective risk management and controls within Complaint Handling and Customer Experience by assisting in the assessment of operational risks and review of control procedures and monitoring programs.
- Maintain departmental procedures in relation to customer complaints to ensure full compliance of FIM and regulatory requirements.
- Conduct quality assurance checking on case handling to ensure delivery of fair outcomes for our customers, escalate to senior management as appropriate and make suggestions for remedial action.
- Prepare MI to help monitor service quality and complaint handling TAT levels and drive insightful analysis of data for the production of timely and actionable management plans.
- Support and handle the checking requests from internal or external parties, including auditors and regulators, towards ensuring that the complaint management model is on good track and in full compliance with internal and external requirements.
- Support the implementation of quality enhancement and control strengthening initiatives according to the review findings and Group policies update.
- Assist in manpower and performance management including capacity planning, service quality management and MI reporting.
- Provide administrative support on staff recruitment/onboarding/offboarding, system maintenance, cost review and vendor management, training matter, Fusion settlement and various operations on complaint management etc.
- Support ad-hoc projects such as system setup, transformation projects, implementation of new process initiatives etc.
- University degree in a Business Administration, Services / Hospitality / Operation Management or other relevant qualifications
- Minimum three years' retail banking experience on customer services or complaint handling, with skills on data analytics and process mapping
- Experience in customer experience management, complaint resolution, service quality monitoring and project management a definite advantage
- Customer-oriented with excellent service mindset, empathy and analytical skills
- Effective interpersonal and communication skills with strong teamwork and sense of responsibility
- Proficiency in both English and Chinese
-
Bo Le Leaders Ltd Hong Kong, 香港 全职Core Responsibilities · Develop and execute a comprehensive investor relations communication strategy · Prepare accurate and timely financial reports, earnings releases, and other relevant materials for the investment community · Primary point of contact for inquiries from the in ...
-
China Mobile International Limited Hong Kong, 香港Partner Relations ManagerHeadquartersHKPartner RelationsBusiness Development Management, Business Operations Management, Marketing & Public Relations, Relationship Management, Sales & Business DevelopmentSeniorApplyResponsibility · Develop and implement strategy for carrier partn ...
-
Prudential plc Hong Kong, 香港 全职Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our peop ...
-
Prudential plc Hong Kong, 香港 全职Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our peop ...
-
HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high ...
-
HSBC Hong Kong, 香港 Permanent - 全职Some careers have more impact than others. · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers o ...
-
Bank of America Hong Kong Island, 香港 OTHERJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
-
AXA Group Hong Kong, 香港 全职Job Responsibilities: · Manage & lead the team to handle complaints in relation to our insurance products in Life and General Insurance so as to maintain the professional image of AXA · Manage & lead the team to handle Life and General Insurance complaints, adhere to operating ...
-
HSBC Hong Kong, 香港 Permanent - 全职Some careers have more impact than others. · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers o ...
-
HSBC Hong Kong, 香港 Permanent - 全职Some careers have more impact than others. · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers o ...
-
PVH Hong Kong, 香港 全职Design Your Future at PVH · Manager, Public Relations, Calvin Klein Asia Pacific POSITION SUMMARY: · This role is to spearhead and drive Calvin Klein brand relevance in APAC region through the power of PR in today's world of influence – earned media and press media impact. Thi ...
-
Ares Management Corporation Hong Kong, 香港 全职Description · Ares Wealth Management Solutions (WMS) Hong Kong is looking for a Principal, Client Relations, where the position will play a key role in the distribution, marketing, sales, and client relationship management functions in Asia. The incumbent will work directly with ...
-
Bank Of China (Hong Kong) Limited Hong Kong, 香港 全职Key Responsibilities:Assisting the team to prepare/review the company's risk management policies, anti-money laundering policies, compliance policies, procedures and work guidelines, and prepare staff training materials · Assisting the team to deal with daily operations, complian ...
-
Asian Infrastructure Investment Bank Hong Kong, 香港 全职Digital Program Specialist - Data Governance The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing the Infrastructure for Tomorrow-infrastructure with sustainability at its core. We began operations in Beijing in January 201 ...
-
The Bank of East Asia Hong Kong, 香港 全职Responsibilities · Collaborate and liaise with relevant risk functions under the Bank's Enterprise Risk Management framework to compile the risk data and identify the significant risk-related issues · Perform risk analysis on the significant risk-related issues and support the De ...
-
Vice President
18小时前
Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Company Introduction: · We're home to Asia's most dynamic and vibrant capital markets. · Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every ...
-
Robert Walters Hong Kong Hong Kong, 香港 全职They are specifically looking for candidates with experience in alternative investments. · What you'll do: · Contribute to a compliance team to embed a customer-focused culture; supporting the asset management business to manage regulatory compliance risks, specifically in relati ...
-
Captiare Limited Hong Kong, 香港 全职My client, a major local bank, is seeking an experienced IT Project Manager to manage and drive various IT teams, such as application, infrastructure, operations, security and procurement; and act as a single accountable party to manage IT projects delivery. · For projects overal ...
-
Captiare Limited Hong Kong, 香港 全职My client, a major local bank, is seeking an experienced IT Project Manager to manage and drive various IT teams, such as application, infrastructure, operations, security and procurement; and act as a single accountable party to manage IT projects delivery. · For projects overal ...
-
Communications Manager
18小时前
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
Assistant Customer Relations Manager - Hong Kong, 香港 - Hang Seng Bank Limited
描述
Job descriptionA Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
We are currently seeking a high caliber professional to join our department as Assistant Customer Relations Manager - Governance .
Principal responsibilities
Hong Kong的Assistant Customer Relations Manager从业者
-
Leung Ting Duncan Lau
Property and Hospitality Management Professional
-
Skhawat Ali
Physical Education Teacher