- Support Distribution: Hardware 20%, Application 40%, Project/Coordination 30% & BU Relationship/VIP 10%
- Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
- Physically set up computers and software system installation
- Perform basic hardware moves and changes
- Record and manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
- Develop and update new and existing process
- Proactively inform management of trends, significant problems and expected delays
- Provide other IT-related support as required by the business
- Documentation of products support and processes
- Update and manage inventory on new incoming hardware orders
- Communicate with vendors for incoming hardware orders and repairs
- 2 to 5 years of IT support experience
- Solid understanding of PC hardware/peripherals
- Exposure of mobile OS such as Apple iOS and Google Android
- Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
- Basic understanding of network and server-side infrastructure
- Experience in delivering superior customer service experience
- Ability to make sound decisions following approved procedures in a fast-paced environment
- Ability to effectively manage multiple tasks occurring simultaneously
- Ability to work independently with little supervision
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Cognizant Hong Kong, 香港 全职· • Provide L2-L2.5 Support for user issues over call, email & chat. · • Responsible for resolving or correctly triaging alerts generated for Infra, database, application etc. · • Receiving end user calls and provide first level resolutions. · • Monitoring health of Desktop S ...
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Fubon Bank Hong Kong, 香港Main Content · Operations Support Specialist · Operations Support Specialist · Responsibilities: · Provide excellent customer service; follow-up on customer enquiries and complaint coming from various channels · Provide sales administration support, e.g. personal loans proces ...
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Iron Systems Hong Kong, 香港Responsibilities: · Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. · Manage IMAC and desk side support services. · Manage hard and soft break fix services for laptops and desktops. · Provide standard and approved hardware and softwa ...
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Zeal Group Hong Kong, 香港 全职Job Descriptions: · Provide stakeholders with day-to-day IT support services in the Asia region. · Be responsible for endpoint devices and IT infrastructure in Asia region (HK, GC + remote offices). · Monitoring queue and routing tickets. · Provide users with software, hardware, ...
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Randstad Hong Kong Hong Kong Island, 香港 全职about the company. · my client is a top tier insurer in Hong Kong about the will be joining the customer experience team on campaign support · about the job. · Work with different departments and team to prepare project plan & communications for campaign launch · Design and prep ...
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Recruit Logic Hong Kong, 香港 全职Responsibilities: · Be part of a team of product specialists managing the critical services from the company. · Participate in day-to-day monitoring and control activities, problem management and change implementation · Identify problems and use procedures and documentation for ...
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HARBRIDGE PARTNERS Hong Kong, 香港 全职Company / Vacancy Background · Pan-Asia Recruitment Executive Search firm, established 12+ years, seeking experienced Trading, Data Science & Quants Recruitment/ Executive Search Consultants (Banking, Financial Services or IT/ Technology sectors). · We work at all levels, from A ...
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Captiare Limited Hong Kong, 香港 全职Our client is major bank in HK and they are looking for a Mainframe specialist to maintain its systems & applications. · Responsibilities: · Design and develop application programs to address business needs and to provide technical support in the development and maintenance of ap ...
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Support Specialist - Hong Kong, 香港 - The Career Works Limited
描述
Our client a leading bank is looking to hire Support Specialist.
Responsibilities:
Requirements
