Description:

SW9528 | 25 Aug 2018 Support Engineer (Application / Deskside / Helpdesk)

• Application Support
• Independently carry out incident investigations, root cause analysis, preventive measures with internal and external teams
• Preparation and Review of Incident/Management Report
• Handle Ad-hoc short term projects from Manager
• Deskside Support
• Provide immediate end-user support and trouble shooting on IT applications
• Maintain hardware and software asset management
• Provide PC Hardware & Software installation
• Helpdesk Support
• Perform level 1 support on troubleshooting, incident Ticket Escalation
• Maintenance help desk log and call assignment
• Maintain Service Level Agreement (SLA) on providing technical support service

• Application Support
• Higher Diploma or above in Computer Science, Information Technology or a related discipline preferred
• 2 years+ of IT working experience in application support / development/programming
• Fluent in English and Cantonese. Mandarin is essential
• Deskside / Helpdesk Support
• Diploma or above in Computer Science or equivalent
• 0.5 - 2 years working experience in IT Industry
• Good command of both spoken and written English, Mandarin and Chinese