- Assist to develop proposition-related projects or initiatives to enhance segment awareness and expand market share for HNW, affluent, Emerging Affluent and other strategic segments
- Collaborate with different business units to implement proposition initiatives, to ensure the proposition is properly delivered to customers with most optimal approach Perform other responsibilities / duties as assigned by respective manager
- Assist to roll out acquisition, portfolio and engagement activities to grow the customer base and deepen product penetration to meet the KPIs.
- Assist to review customer on-boarding and anti-attrition journeys in collaboration with key stakeholders to drive effective engagement and stickiness
- Conduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositions
- Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
- Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
- University degree in Business Administration, Marketing OR other relevant qualifications
- Minimum of 3 years' retail banking experience
- Frontline or segment experience will be a plus
- Customer-oriented with strong business acumen and analytical skills
- Positive, flexible and self-motivated individual with good project management and interpersonal skills
- Proficiency in both English and Chinese
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high ...
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HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high ...
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The Bank of East Asia Hong Kong, 香港 全职Responsibilities · Assist the Section Head to formulate value propositions for key segments such as Upper Affluent, Affluent, Emerging Affluent, Cross Border and Young, with an aim to achieve business targets and improve customer experience · Monitor the business and sales perfo ...
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Section Head
1周前
The Bank of East Asia Hong Kong, 香港 全职Position Summary · The incumbent is responsible for formulating value propositions for all segments, from High Net Worth to Affluent, Emerging Affluent, Cross Border and Young, with the goal of achieving business targets and improving the customer experience. He/she is also resp ...
Assistant Manager, Affluent Propositions - Hong Kong, 香港 - Hang Seng Bank Limited
描述
Job descriptionA Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Principal responsibilities