- To achieve business objectives and sales target through outbound calls and face-to-face customer contacts
- To handle sales-related enquiries during the outbound activities
- To act as off-site Sales Consultants when required
- To acquire business opportunity from branch walk-in customer
- To handle sales-related enquiries during the inbound call
- To handle in-bank cross team referral
- To obtain documents from customers and ensure its relevancy according to credit policy
- To explain product features / charges to customers
- To negotiate "count-offer" with customers and handle objections on pricing, approved loan amounts and tenors etc.
- To confirm drawdown details with customers
- To handle customer complaints
- To provide customer centric financial advice and to offer tailor-made customer solutions
- Lead through example and build the appropriate culture and values.Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and ensure all critical functions are suitably skilled and qualified for the roles
- To comply with the control requirements in the Procedures Manual relevant to respective job responsibilities in Personal Client Centre, Voice & Victual.
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
- To comply with all relevant policies and procedures covering regulatory, local and group requirements.
- Responsibilities relating to the direction, planning, structure, frameworks ( processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Display exemplary conduct and live by the.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead theteam to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Product Team
- Fulfilment Team
- Operation Team
- Branches
- Clients
- Foundation
- Day 1 Readiness
- Multi Skill Training
- Effective Communications
- Customer Experience management
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Executive, Unsecured Lending Centre - Hong Kong, 香港 - Standard Chartered Bank
描述
Role Responsibilities
Strategy
Business
Processes
People & Talent
Risk Management
Governance
Regulatory & Business Conduct
Key stakeholders
Our Ideal Candidate
Role Specific Technical Competencies
