- Standardization and simplification of policies and procedures
- Review of existing tools on documentation and information management
- Proposal and implementation of improvement initiatives such as lean, robotics, and ECM
- Improvement of GBS presence throughout internal communication channels Key Responsibilities
- Provide timely and efficient onboarding-related administrative support to employees, People department, line managers and external stakeholders, ensuring compliance with relevant legislation, corporate/local policies and industry best practice, throughout the Hire to Retire (Employee Services) stream, in accordance with the agreed service level
- Undertake the full range of transactional onboarding-related administration responsibilities including but not limited to the following:
- Ensure the right to work is obtained by supporting the relevant VISA application processEnsure employee records, both paper-based and electronic, are up to date and accurateEnsure that all employee data is entered into systems in a timely, accurate and consistent mannerRespond and resolve where possible enquiries, issues and complaints; escalating as appropriate to Lead / Assistant ManagerEscalate requests to relevant People managers in a responsive, timely and efficient mannerEstablish a positive rapport with colleagues and customers and to ensure information is communicated clearly and appropriately
- Ensure consistent onboarding-related administration support to managers, employees and outside parties, within agreed parameters in order to maximize efficiency, effectiveness and confidence
- Administer people-related activities within agreed procedures, standards and timescales, as defined by the Service Level Agreements (SLA's) and Key Performance Indicators (KPI's)
- Work closely with business units along the Hire to Retire (Employee Services) stream
- Support Customer Services by providing FAQs and transcripts on general enquiries and resolving specific employee-related enquiries escalated from Customer Services
- Apply Lean processes to ensure that GBS meets or exceeds customer requirements
- Participate in process optimization initiatives where needed
- Given the handling of sensitive data, maintain confidentiality and observe data protection and associated guidelines where appropriate Requirements
- Tertiary education in business, HR or relevant discipline
- 3+ years of experience in general HR administration within Shared Services environment, less experience will be considered for junior role
- Previous exposure to high volume recruitment administration advantageous
- Ability to multi-task between daily operations and project initiatives in a fast-paced environment
- Ability to collect and evaluate data
- Ability to research and analyse information to support decision-making
- Customer-centric
- Good influencing and interpersonal skills to collaborate and work with a diverse group of people to meet goals and objectives
- Capability to work independently with strong sense of responsibility
- Strong written and verbal Chinese (Cantonese) and English communication skills
- Open-minded in adopting technologies Personal & Application Information
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HKT Hong Kong, 香港 全职We are looking for a dynamic & result-driven individual to join our team as a Assistant Service Manager. The primary focus of this role is to lead a Team of 3-4 Service Sales in achieving the sales target assigned for the year. He / She should be able to build & maintain existing ...
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HKT Hong Kong, 香港 全职Your role: · Support to acquire ICT products maintenance services contracts and maintain customer relationship for assigned customer accounts · Strive to win-back untapped service users to increase service revenue and market share of the Company · Manage the service sales cycl ...
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CHUBB Hong Kong, 香港 Regular - 全职Responsibilities:Responsibilities: · Handle policy administration tasks for Outwards Business including new or renew policies issuance, endorsement issuance and related documentation · Managing end to end process from requirements collection, implementation instruction till poli ...
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Schroders Hong Kong, 香港About Schroders · We're a global investment manager managing over £700 billion of clients' assets. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. · We have around 5500 pe ...
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HSBC Hong Kong, 香港 Permanent - 全职Some careers have more impact than others. · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers o ...
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China Mobile International Limited Hong Kong, 香港Service Operations ExecutiveHeadquartersHKSMSBusiness Operations ManagementMiddleApplyResponsibility · Requirements · ...
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HKT Hong Kong, 香港We are looking for a dynamic & result-driven individual to join our team as a Assistant Service Manager. The primary focus of this role is to lead a Team of 3-4 Service Sales in achieving the sales target assigned for the year. He / She should be able to build & maintain existing ...
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Television Broadcasts Limited Hong Kong, 香港Responsibilities: · • Focus on online advertisement booking & creative conversion · • Respond to advertisement proposal/order request for designated sales personnel · • Manage advertisement campaign, including order creation and booking, advertisement material arrangement, adve ...
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M800 Hong Kong, 香港Responsibilities · To provide professional concierge & customer services to clients via phone calls and email; · To handle customer inquiries globally and fulfill customer requests · Collecting and providing data entry of case information · Handle ad hoc assignments and projects ...
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Cathay Pacific Airways Limited Hong Kong, 香港Role Introduction · Reports To: Lead or Assistant Manager · GBS will be Cathay Pacific's trusted partner in establishing end to end processes and services to deliver value through simplification, innovation and automation. · The ultimate purpose of this role is to deliver qualit ...
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Schroders Hong Kong, 香港About Schroders · We're a global investment manager managing over £700 billion of clients' assets. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. · We have around 5500 pe ...
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Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
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3 Hong Kong Hong Kong, 香港Diploma or above is preferred · At least 1 year of experience in customer services/call centre, preferably in telecom industry · ...
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Cathay Pacific Airways Limited Hong Kong, 香港Role Introduction · Reports: Global Business Services Manager / Assistant Manager · GBS will be Cathay Pacific's trusted partner in establishing end to end processes and services to deliver value through simplification, innovation and automation. · The ultimate purpose of this ...
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foodpanda Hong Kong, 香港 兼职Job Description · Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email · Provide quotations for corporate clients and arrange food delivery to their workplace · Coordinate with our a ...
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HKT Hong Kong, 香港 全职Your Role: · To plan, control and manage the Call Center resources in meeting and exceeding the agreed service standards. · To manage cost and budget, and to be responsible for traffic, resources and cost forecasting of the call center. · To work closely with voice / telephony ...
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HKT Hong Kong, 香港 全职Job Description · You will contribute to the total customer satisfaction by providing services via telephone and emails for a Hong Kong Cultural District in a tactful and timely manner. · Responsibilities: · • Handle customers' enquiries via telephone and emails for an art dist ...
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Aon Hong Kong, 香港 全职Senior Client Services Executive, Reinsurance · Aon is in the business of better decisions · At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. · As an organization, we are united through trust as one inclusive, diverse team, ...
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Cathay Pacific Airways Limited Hong Kong, 香港Role Introduction · Reports to: Assistant Manager Cabin Crew Service Excellence (FA) · To support continuous performance improvement and increase efficiency and effectiveness of Service Excellence Team functions; · Support the Cabin Crew Service Excellence Manager (CCSEM) and Ass ...
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HKT Hong Kong, 香港 兼职工作範圍: · 解答及處理客戶查詢 · 資料輸入並跟進個案 · 職位要求: · HKCEE / DSE或以上程度 · 一年或以上文職/客戶服務經驗優先( 歡迎應屆畢業生申請 ) · 能操流利廣東話,英語及國語 · 懂簡單電腦操作及中英文打字 · 工作地點: 美孚 · 工作時間: · 星期一至日 (每天工作6-8小時) · 每週能工作2-3天 · HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Inform ...
Employee Services Executive - Hong Kong, 香港 - Cathay Pacific Airways Limited
描述
Role IntroductionReports To: Employee Services Lead
GBS will be Cathay Pacific's trusted partner in establishing end to end processes and services to deliver value through simplification, innovation and automation.
The ultimate purpose of this role is to deliver quality onboarding services, in a cost effective and efficient way, to all business units / subsidiaries, employees and external stakeholders.
This role is accomplished by supporting and providing inputs to projects on, for example:
Employee Services team is part of the Hire to Retire (Employee Services) stream which provides services and administration of the end-to-end transactional activities associated with the employee experience for employees and business units. The stream currently covers on-boarding, employee benefits, employee mobility, and off-boarding activities, and the scope is under expansion.
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
Hong Kong的Employee Services Executive从业者
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John Cestar
John Cestar is an entrepreneur and executive who has co-founded and led several companies in the sof ...