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    Education Executive - Hong Kong, 香港 - Fresh

    Fresh
    Fresh Hong Kong, 香港

    4天前

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    Permanent Job
    描述

    Position

    Responsibilities:

  • Plan and execute seasonal training courses and all field programs according to product launch strategy and business needs.
  • Work closely with Training Manager to design and implement training programs that focus on customer experience journey and selling skills to support brand business growth.
  • Support and deliver product training for new joiners, new product launch and third-party retailers such as Sephora.
  • Evaluate training effectiveness by monitoring retail staff product knowledge through frequent shop visit.
  • Improve sales KPIs by identifying training needs for retail staff and provide regular feedback.
  • Keep abreast with updated market information, including social media trends, online training practices and e-learning education.
  • Manage various training material and administration duties including but not limited to uniform, training material, classroom set up, gifts to staffs, testers, quotation and invoicing etc.
  • Coordinate training events, including making travel arrangements, booking accommodations, and scheduling conference or training room time.
  • Manage and monitor various reports.
  • Keep the curriculum database, training schedules, and training records up to date, and generate reports for training analysis.
  • Handle and resolve customer complaints.
  • Requirements:

  • Degree qualified with 2+ years relevant experience in the cosmetics retail industry
  • Capable to deliver impactful education action plan.
  • Flexible and confident to deliver live stream.
  • Proficient in Microsoft Office especially PowerPoint.
  • Strong communication skills, ability to influence people.
  • Able to work in a fast-paced environment with ability to cope with changes.
  • Good presentation skills and organized in instructional training.


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