- Provide level 1 and level 2 user support and troubleshooting for IT-related issues.
- Perform day-to-day PC administration and desktop services.
- Conduct regular system checks and operations to ensure smooth functioning.
- Work closely with regional and global development teams to ensure smooth delivery of functional and technical requirements
- Handle administrative tasks such as hardware inventory, report generation, and system document preparation.
- Participate in support roster. Shift duty, weekend and holiday work as per requirements.
- Maintain high availability of systems by continuously monitoring operation and performance
- Coordinate with vendors for maintenance and services.
- Hold a degree or higher diploma in IT or a related discipline.
- Possess at least 3-4 years of relevant working experience in Service Desk and IT support.
- Focus on Trading System Support to trading floor
- Working experience in investment bank, brokerage or system vendor is an added advantage.
- Previous experience in financial or sizable firms is advantageous.
- Knowledge of using ticketing tools such as ServiceNow
- Customer-oriented with excellent communication skills and the ability to work well in a team.
- Proactive, independent, self-driven, and eager to learn.
- Proficient in both written and spoken English and Cantonese.
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Associate - IT Support (Trade Floor Support) - Hong Kong, 香港 - ALL-STAR AGENCY
描述
Overview
My client is an international financial institution in Hong Kong with recognized for its extensive operations worldwide. They are now looking for an IT Support Officer with experience provide L1/L2 support for Trade Floor including fixing hardware and software problems, computer equipment installation and set-up, and answering end users' inquiries on computer equipment usage
Job Duties & Responsibilities:
Requirements:
If you believe you have the relevant skill and experience and is interested in this position, kindly get in touch with Raymond Cheung with your CV to engage in a confidential discussion.
