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Business Systems Analyst - Hong Kong, 香港 - Company 78 - Manulife Investment Management International Holdings Limited (MIMIHL)
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1周前
描述
Description
The Business Systems Analyst will be responsible for supporting and maintaining a critical digital wealth platform (iFUNDS) as it expands to several countries within Asia. We are looking for someone who is creative with good attention to detail, proactive, curious, analytical with a strong background in customer service and a good understanding of wealth and asset management systems.
As a BSA, the successful candidate will be a liaison between internal/external customers, business partners, and project teams to ensure that new enhancements are successfully transitioned to support and that production issues are resolved within SLAs. Working with a global support team, the successful candidate will troubleshoot production defects and work with project teams to develop and deliver innovative solutions and take part in ongoing process/solution improvements. This is a role based in Hong Kong
Main role responsibilities include:
· Triaging requests, analysis and defining of user requirements
· Performing technical analysis to resolve production incidents
· Coordinating work efforts among globally located members of an agile team
· Ensuring adherence to quality standards and audit compliance
· Track and produce key metrics for the team and develop strategies to increase efficiency
· Consistently apply the concept of continuous improvement
· Work collaboratively with project teams to ensure solutions are well understood and effectively transitioned to support
· Act as a bridge between business stakeholders, developers and support personnel to ensure issues are resolved within SLAs
· Coordinate incident and problem intake and product release processes
Job Requirements:
· Preferred: Degree holder in computer science, computer engineering, mathematics and/or statistics or equivalent; CSM or PSM or PMP certified
· Ability to learn quickly and independently
· Strong communication skills and attention to detail
· Ability to work under pressure in a rapidly changing environment
· Action-oriented and able to manage multiple tasks and meet assigned deadlines
· Strong communication skills in English and Cantonese;
· Minimum 2 years experience in BA/Systems Analyst role
Technical Skills:
· Web technologies: Nodejs, React, Java
· Workflow tools: JIRA, ServiceNow
· Database tools: SQL, MongoDB
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
