Head Of GSC Underwriting – Wealth - Hong Kong, 香港 - HSBC

描述

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as Head of GSC Underwriting.

About

Fraud and Credit Services (FCS) is a first line of defense control function in Wealth & Personal Banking (WPB), with the core purpose of supporting the entire Customer credit journey and creating sustainable outcomes for the Customer and the Bank and managing internal and external fraud threats within agreed risk appetite.

FCS is central to Customer experience, growth, capital protection and operational profitability of HSBC through the management of credit losses, internal and external fraud losses. The function bridges customer engagement with risk controls to ensure sustainable growth. It is responsible for processing c. 10m credit applications, risk assessing over 4b credit and fraud transactions, and managing around $ of credit and fraud losses annually. The overall scope covers oversight of around 9,000 employees across the world, a direct expense base of c. $370m, and a technology transformation budget of c. $100m.

FCS is organized into 6 core specialized capability driven sub-functions: Credit Bureau Management, Data & Decision Systems, Underwriting Services, Collections, External Fraud, and Internal Fraud. These are technical domains that require deep subject matter expertise. These domains are constantly evolving so an understanding of market practices, constant change to adapt and reskill are a core part of the requirement to keep domain expertise relevant.

The Underwriting function is responsible for Credit Assessments, Verifications, and 1st party fraud checks for referred lending applications. It is a critical part of customer journey for all assets (Mortgages, Personal Loans, Credit Cards, and Overdrafts). Also, includes processing of limit increase requests of pay/no pay referrals. Supports the growth ambition, while focusing on adherence to risk policies managing operational costs and optimizing customer experience. Key outcomes includes improved turn-around times, increase credit and approved STP, ensure we meet SLA once application hit UW queues, and maintain transaction quality as per country specific targets.

Role Context

The role holder provides leadership & direction to the Underwriting Operations teams based in Global Service Centers and works closely with the Global & Regional Underwriting teams. The role holder is responsible for providing effective oversight across the GSC sites by providing cohesive leadership to the teams supporting various stakeholders globally. With a total FTE count of FTEs distributed across 6 GSCs in 4 countries –Hyderabad, Vizag, Manila, Guangzhou, Kuala Lumpur, and Sri Lanka. The role needs active involvement in planning, design, strategy, and implementation of the offshoring initiatives for UWS Operations globally & regionally. The job holder must ensure efficient operations, governance & control across the entire span, achieved by proactively coordinating with stakeholders for all teams across the Globe. The incumbent will manage the costs and will be responsible for the operating efficiencies and drive functional consistency and delivery.

Additionally, the role holder will be expected to constantly think innovation, challenge status quo, read practices across markets. The incumbent would ideally engage proactively with the Product, Risk and DBS teams (in addition to the FCCS market teams) to look for ways to improve the customer journey end to end.

Principal Accountabilities:

The role holder is accountable for underwriting operations spanning across all the GSC locations. The role holder will need to:

Leadership & Teamwork

Customers / Stakeholders

Major Challenges

Role Dimensions

Knowledge & Experience / Qualifications