- To ensure all Business Banking and Direct Channels Department operation processes are fully complied with the regulations and standard set by the Bank and regulator.
- Acts as an account manager and provides support to operation risk and compliance reporting and monitoring of respective Business Banking and Direct Channels Department section.
- Help to prepare operation risk and compliance related report, ensure timely completion of quality control and risk assessment
- Conduct courtesy call or site-visit to Business Banking customer
- Perform onsite surprise check to Business Banking center
- Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance
- Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff
- Provide regular training / coaching to frontline staff on the control perspective
- Compile and review operation flows from time to time
- Comply with internal guideline, legal and regulatory requirements when delivering job duties
- Handle Ad-hoc task assigned by supervising managers
- University graduate or above with minimum 8 years of banking experiences in Quality Control; Tertiary education with substantial years of relevant working experiences.
- Familiar with banking products & operations flow
- Capable of working independently with good analytical & logical mind
- Good people management, staff coaching & training skill
- Capable of interacting with business partners, both internal and external
- Detail minded and good team player
- Excellent reading and writing communication in English
- Excellent presentation and communication skill in both English and Chinese
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Dah Sing Financial Group Hong Kong, 香港 全职Leads and manage the Project and Quality control teams to monitor the operation risk and regulatory compliance related issues with respect to the group and regulator policy. Ensure all operation processes are fully complied with the regulations and standard set by the Bank and re ...
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China CITIC Bank International Limited Hong Kong, 香港 全职Key Accountabilities: · Facilitate the identification, assessment, measurement, mitigation and monitoring of operational risk in the assigned areas. · Conduct root cause analysis and benchmarking to recommend improvement of our control processes and business operating models. · ...
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China CITIC Bank International Limited Hong Kong, 香港 全职Key Accountabilities: · Facilitate the identification, assessment, measurement, mitigation and monitoring of operational risk in the assigned areas. · Conduct root cause analysis and benchmarking to recommend improvement of our control processes and business operating models. · ...
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Morgan McKinley Hong Kong, 香港 全职About The Role As a Senior Manager, Third-Party Risk Management & Outsourcing Governance, you will be responsible for development and deployment of group policy for third party risk and performance m · About The Role · As a Senior Manager, Third-Party Risk Management & Outsourci ...
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Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
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Manager, Quality and Operation Control - Hong Kong, 香港 - Dah Sing Financial Group
描述
Job Purpose:
Main Responsibilities:
Incumbent Requirements:
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