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Hong Kong

    Team Manager, CCPL Sales - Hong Kong, 香港 - Standard Chartered Bank

    Standard Chartered Bank
    Standard Chartered Bank Hong Kong, 香港

    发现在: Talent HK C2 - 3天前

    Standard Chartered Bank background
    全职
    描述

    Role Responsibilities

    Strategy

  • To achieve business objectives and sales target through outbound calls and face-to-face customer contacts

    • Business

  • To handle sales-related enquiries during the outbound activities
  • To act as off-site Sales Consultants when required
  • To acquire business opportunity from branch walk-in customer
  • To handle sales-related enquiries during the inbound call
  • To handle in-bank cross team referral

    • Processes

  • To obtain documents from customers and ensure its relevancy according to credit policy
  • To explain product features / charges to customers
  • To negotiate "count-offer" with customers and handle objections on pricing, approved loan amounts and tenors etc.
  • To confirm drawdown details with customers
  • To handle customer complaints
  • To provide customer centric financial advice and to offer tailor-made customer solutions

    • People & Talent

  • Lead through example and build the appropriate culture and values.Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  • Ensure the provision of ongoing training and ensure all critical functions are suitably skilled and qualified for the roles

    • Risk Management

  • o comply with the control requirements in the Procedures Manual relevant to respective job responsibilities in Personal Client Centre, Voice & Victual.
  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
  • To comply with all relevant policies and procedures covering regulatory, local and group requirements.

    • Governance

    Responsibilities relating to the direction, planning, structure, frameworks ( processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

    Regulatory & Business Conduct *

  • Display exemplary conduct and live by the.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the[country / business unit / function/[team]to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    • Key stakeholders

  • Product Team
    Fulfilment Team
    Operation Team
    Branches
    Clients

    • QUALIFICATIONS

    TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

  • Foundation
    Day 1 Readiness
    Multi Skill Training

    • Our Ideal Candidate

  • Effective Communications
  • Customer Experience management