Assistant Manager, Customer - Hong Kong

一、核心工作职责 · 1. 负责团队运营管理,统筹个人及机构客户KYC审核、客户咨询响应、审核结果跟进、交易沟通等全流程工作,制定工作标准与流程规范,保障业务高效合规开展。 · 负责KYC审核风险把控与质量监督,开展疑难案例、高风险客户复核,优化审核标准,识别并防范合规风险,定期复盘审核问题并持续改进。 · 负责客户服务质量管理,统一对外沟通规范,处理升级客诉与复杂客户问题,提升服务响应效率与客户体验。 · 负责团队日常管理、工作分配、绩效考核与人才培养,组织业务培训与知识更新,提升团队专业能力与整体效能。 · 负责业务数据统计与分析,定 ...

〚 · Job summary · LAL Fiduciary Limited(LALF) · ：lal fiduciary limited(lalf) 是 ！ · ...

Prudential's purpose is to be partners for every life and protectors for every future. · Develop and implement partnership marketing strategies to enhance brand visibility, increase customer acquisition, and drive revenue growth. · ...

Our client is a global company in Food & Beverage Sector, they are looking for a results-oriented Customer Development Manager to lead the business in supermarket channel in Hong Kong. · In this pivotal role, you will be the key driver of partnership with major supermarket accoun ...

· Some careers have more impact than others. · If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang S ...

About the Role · This is a 4 month maternity cover role. · As Customer Services Manager, you are responsible for driving Continuous Service Improvement. This includes creating an environment that maximises revenue through upselling, while ensuring customer loyalty and confidence ...

Firework is revolutionizing connected commerce with the world's most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers. · ...

This job involves managing customer enquiries via calls, emails and other channels. · ...

We're looking for a  This role is Hybrid, Hong KongThe Customer Success Manager is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is introduced to the client near t ...

Job Title: · Customer Relationship Manager · Manage relationship with our Prestige clients. · ...

This role is responsible for planning and implementing sales and business plans for key corporate online · and offline customers i.e. achieve agreed sales · and volume targets space assortment · and promotional exposure goals. · ...

Airwallex is the only unified payments and financial platform for global businesses. We empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts,payments, ...

We are looking for a Customer Success Manager to play a pivotal role in our future growth plans and long-term success across our three financial brands: AsianInvestor, CorporateTreasurer and FinanceAsia. · Onboarding & Adoption: Guiding new subscribers through the platform. · Hea ...

Hang Seng is seeking Customer Care Managers to join our team at the Customer Contact Centre. · The successful candidate will lead and supervise a team to address customer feedback in a timely manner and provide guidance to all team members for accurate and consistent handling of ...

We are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. · Delivering with excellence for our customers is of the utmo ...

The Regional Customer Success Manager for Services will support the development and delivery of strategic priorities within the region focused on ensuring customers experience positive change through more effective use of Mastercard Network Products. · Cultivate a strong customer ...

Manage customer complaints related to AXA insurance products. · ...

++Provide full range of wealth management services to a designated portfolio of high-net-worth customer, · +Expand existing client base by exploring potential customers in market. · Degree holder or equivalent qualification at HKQF level 5. · Passes in MPF, Insurance, Securities ...

The customer care manager will oversee the daily operations of the customer enquiry team ensuring high performance. The role involves investigating and resolving customer enquiries promptly. · ...

We are seeking a Customer Service Manager / Assistant Manager to join our team. · The ideal candidate will be dedicated to cultivating customer-centric capabilities while assisting in daily office operations. · You will be the first point of contact for any customer inquiries, co ...