- Ensure customer service standards in terms of timeliness and accuracy of policy services are met, with effective disposition of internal/external client inquires and service needs.
- Contribute on the system specifications and development in enhancing the efficiency and quality of policy services.
- Support supervisor to devise and implement efficient policy administration procedures and workflow that enable straight through process from policy application and alteration request to back end system process.
- Support supervisor to devise and implement effective internal control procedures and manuals throughout the entire policy administration workflows to ensure compliance requirements are met and fulfilled.
- Train up subordinates adhere to service standards, instructions and best practice.
- University graduate or above
- Good command of written and spoken English and Chinese
- 7 years relevant working experience with minimum 3 years at managerial level
- CII / ANZIIF qualification preferred
- Excellent PC knowledge (Word, Excel and PowerPoint)
- In-depth knowledge of General Insurance products and policy administration operation
- Planning and organizing skills
- Communication skill with both internal and external customers
- Leadership and coaching skills
- Analytical and problem solving skills
- Customer satisfaction oriented mindset
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Manager, General Insurance Policy Administration - Hong Kong, 香港 - AIA
描述
FIND YOUR 'BETTER' AT Blue Cross
If you believe in better, we'd love to hear from you.
About the Role
Responsible for providing after-sales support to policy-related administrative processesDuties / Accountabilities
Job Requirement
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