- Liaise with internal counterparts to resolve operational issues and customer complaints
- Liaise with other departments to conduct case investigations and ensure the investigation reports are submitted on time
- Identify areas for improving operational effectiveness and customer satisfaction, and take remedial actions with the relevant departments
- Act as a role model for delivering "Superior Customer Service" using their ability to build long term trust and develop relationships with our customers to raise our reputation, drive recommendations and deliver future growth
- Participate in ad-hoc projects and assignments as instructed by the superiors Requirements
- University Degree / Diploma in related discipline with relevant experience and professional qualifications
- At least 2 years of banking experience in General Banking, Card and Personal Lending products, with customer service experience and complaint handling role
- Understanding of both General Banking and Card products preferred
- Good interpersonal, communication and presentation skills with analytical mind and problem-solving skills
- Consistently achieved objectives set for them and taken action to improve their own performance
- Excellent command of written and spoken English and Chinese is a must
- Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes
- Proficiency in Computer Systems including Microsoft Word and Excel
-
Relationship Manager
发现在: Talent HK A C2 - 5天前
CMB International Capital Corporation Limited Hong Kong, 香港 全职Main Responsibilities: · The role of the Private Wealth Management Relationship Manager (RM) is to understand the client requirement, ensure superior service and provide regular updates to the client on financial markets developments and on clients' portfolios · Acquire High Net- ...
-
Relationship Manager
发现在: Talent HK A C2 - 18分钟前
eFinancialCareers Hong Kong, 香港 全职The Relationship Manager will be responsible for building and maintaining strong relationships with our HNWI and family office clients, understanding their risk profile, financial objectives, liquidity profile, family and business structures and providing highly tailored solution ...
-
Relationship Manager
发现在: Talent HK A C2 - 3天前
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
-
Relationship Manager
发现在: Talent HK A C2 - 3天前
TalentQuest HR Limited Hong Kong, 香港 全职Key responsibilities · Act as a trusted partner to clients and solicit new business and clients for the firm · Manage and grow the current portfolio of clients relating to banks products and services · Responsible for performing credit activities including credit appraisal and re ...
-
Assistant Relationship Manager/Relationship Manager
发现在: Talent HK A C2 - 3天前
Bauer Kaiser & Co. Ltd Hong Kong, 香港 全职Principal responsibilities: · Establish connection with new prospects and follow up on industry contacts for transaction prospecting · Deepen existing client relationships and improve income generation through focused business development activities · Negotiate and structure cred ...
-
Relationship Manager
发现在: Talent HK A C2 - 1天前
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Relationship Manager, CRE Relationship Management
发现在: Talent HK A C2 - 1天前
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
-
Relationship Manager
发现在: One Red Cent Asia eFC C2 - 4天前
Industrial and Commercial Bank of China (Asia) Limited Hong Kong, 香港 全职Job SummaryResponsible for formulating and implementing sales and marketing strategies to promote cash management services and products (e.g IPO Receiving Bank/Dividend/Privatization Settlement/ AAS/Cash Pool//Host-to-host/SWIFT/Payroll etc.) to corporate customers · Coordinate w ...
-
Relationship Manager
发现在: Talent HK A C2 - 18分钟前
Elysian Executive Solution Hong Kong, 香港 全职Relationship Manager /Private Banker/ Team Head (Private Bank ) · Job Description · Job Scope · Manage and develop UHNW/HNW's portfolios of private banking clients, includes but not limited to promote latest market information to clients, answer clients' requests and instructions ...
-
Relationship Manager
发现在: Talent HK A C2 - 18分钟前
BTI Executive Search Pte Ltd Hong Kong, 香港 全职· Responsibilities: · Develop and expand the client base for asset management businesses, including investment institutions, family offices, miners, digital asset natives, and HNWI. Establish strong connections with potential major clients to drive sales of digital asset managem ...
-
Relationship Manager
发现在: Talent HK A C2 - 6天前
Bauer Kaiser & Co. Ltd Hong Kong, 香港 全职Job Description: · Explore business opportunities for bank · Identify and fulfil customer needs by providing thorough financial analysis. · Initiate and implement strategies to promote a full range of banking services in achieving the business sales targets of the bank. · Requir ...
-
Relationship Manager
发现在: Talent HK A C2 - 8小时前
Unicorn Advisor (HK) Limited Hong Kong, 香港 全职Key Areas of Responsibilities: · Act as a RM, providing high-end clients with a comprehensive range of wealth planning and investment product services, including investment, securities financing, family trusts, and insurance planning. · Facilitate cross-sales of different functio ...
-
Relationship Manager
发现在: Talent HK C2 - 2天前
Wing Lung Bank Ltd. Hong Kong, 香港Relationship Manager · Responsibilities · Building rapport with corporate clients to ensure optimum customer acquisition, retention and income generation · Developing and managing FI relationship, market and product and achieving business revenue targets · Requirements · Deg ...
-
Relationship Manager
发现在: Talent HK C2 - 5天前
Wing Lung Bank Ltd. Hong Kong, 香港Relationship Manager/ Senior Relationship Manager · Job Description · Develop the Bank's high-net-worth client base and establish long term relationship with clients · Introduce comprehensive wealth management solutions to meet clients' needs · Deliver high quality services ...
-
Relationship Manager
发现在: Talent HK C2 - 15分钟前
DBS Bank Hong Kong, 香港Business Function · Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign ex ...
-
Relationship Manager
发现在: Talent HK C2 - 4天前
Frontier Financial Group Limited Hong Kong, 香港Responsibilities · Provide a professional, timely wealth management service to high-net-worth clients · Develop a long term relationship with existing clients, increase their loyalty and satisfaction, and explore new business opportunities with them · Receive orders from customer ...
-
Relationship Manager
发现在: Talent HK C2 - 5天前
Standard Chartered Bank Hong Kong, 香港 全职Role Responsibilities · Strategy · To acquire, grow and deepen Priority Banking customer relationships through effective relationship management, with special focus on the analysis and satisfaction of Priority Banking Customers' personal financial as well as investment needs an ...
-
Relationship Manager
发现在: Talent HK C2 - 3天前
Hong Leong Bank Berhad, Hong Kong Branch Hong Kong, 香港 全职If you are looking to excel and make a difference, take a closer look at us... · Key Roles & Responsibilities · Acquire a good quality portfolio of new clients and grow both deposits and borrowing · Achieve individual & team financial targets and provide service to clients on ...
-
Relationship Manager
发现在: Talent HK C2 - 2天前
HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract hig ...
-
Relationship Manager, CRE Relationship Management
发现在: Talent HK C2 - 20小时前
HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract hig ...
Assistant Customer Relationship Manager - Hong Kong, 香港 - HSBC
描述
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as A ssistant Customer Relationship Manager.
Principal responsibilities
(Candidates with less experience will be considered for junior role.)
Visit and sign up with our to receive the latest information about our career opportunities in Hang Seng Hong Kong.