- Support interactive personalization hub daily operations and sales activities, allows users to digitally personalize polo icons with custom printing, embroidery and monogramming on polo shirts, hats and more
- Build relationship with customers to identify their needs using our "Create Your Own" service model whilst delivering Ralph Lauren's premium service
- Follow the guidelines and customizing process to use the computer aided program to print or embroider products
- Use printing machines to personalize Ralph Lauren products which can be either brand new products or previously owned products customers are looking to customize
- Oversee the create your own process including stock control, maintenance and replenishment whilst managing customers' expectations
- Allow only perfect products to be presented to customers maintaining Ralph Laurens high standards
- Have good knowledge of materials to understand what can be customized
- Promote teamwork through contributing to team and personal sales objectives including KPI's
- Efficiently process till sales transactions
- Daily up keep of printing and other tools within the department
- Provide a memorable shopping experience by employing exceptional levels of customer service. Always be approachable, accessible, and gracious in all business interactions
- Acquire and maintain knowledge of Polo's product and visual presentation standards in order to effectively service customers.
- Maintain merchandise in accordance with Polo's visual presentation standards. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, folding, & floor changeovers
- Strives to develop the ability to maintain an environment that projects a high level of taste and sophistication consistent with Polo's lifestyle philosophy.
- Maintain a professional appearance consistent with established guidelines.
- Minimum 2 years of printing, hand stitching, machine stitching or alterations experience within retail market
- Be IT systems competent to include Ipads and Microsoft packages
- Possess strong communication, interpersonal and influential skills
- A desire to build relationships and promote teamwork
- Have a creative flare
- Be adaptable and able to step up to help in other areas
- Business and technical acumen and awareness
- Self motivation and continuous personal development
- Problem-solving skills and initiative with strong attention to detail and an investigative nature
- Good time management skills and the ability to prioritize and multitask accordingly
- The ability to work as part of a team and to build strong working relationships
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Specialist, Create Your Own - Hong Kong, 香港 - Ralph Lauren
描述
Position Overview
Essential Duties & Responsibilities
Key Responsibilities
Experience, Skills & Knowledge
Requirements
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