- Help to prepare operation risk/compliance related report, ensure timely completion of quality control and risk assessment
- Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance
- Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff
- Provide regular training / coaching to frontline staff on the control perspective
- Compile and review operation flows from time to time
- Comply with internal guideline, legal and regulatory requirements when delivering job duties
- Handle Ad-hoc task assigned by Manager, Quality & Operation Control / Senior Manager of respective section
- Post-secondary education with at least 3 years' relevant experience, preferably in banking, telemarketing customer services related area
- Passed in IIQE Paper 1 and 2 is preferred
- Familiar with banking products & operation flow
- Capable of working independently with good analytical & logical mind
- Good people management, staff coaching & training skill
- Capable of interacting with business partners, both internal and external
- Detail minded and good team player
- Excellent reading and writing communication in English
- Excellent presentation/ command skill in both English and Chinese
-
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Cornerstone Global Partners Hong Kong, 香港 全职Your Responsibilities: · Support insurance sales staffs in maintaining best practices and high-quality business standards. · Monitor and assist in the management of product/fund platforms, including the launch of new products/funds. · Coordinate training initiatives to promote ...
-
Synpulse Hong Kong, 香港 全职We are an established, globally active management consulting company with offices in Switzerland, Germany, Austria, UK, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia and India. We are a valued partner to many of the world's largest international financial servi ...
-
Compliance Analyst
1小时前
Robert Half Hong Kong Hong Kong, 香港 全职The Company · Leading Bank in Hong Kong · The Role · Quality Control: Conduct comprehensive quality control assessments on KYC files to ensure accuracy, completeness, and compliance. · Review customer data, identification documents, risk assessments, and other relevant infor ...
-
ALS International Hong Kong, 香港 全职The job incumbent is constantly required to anticipate, respond quickly and appropriately to multiple tasks and shifting priorities and to resolve conflicts/disagreements collaboratively and to build consensus. He or she needs to keep abreast of the latest development to uphold b ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
-
Ambition Hong Kong, 香港 全职· Job Summary: · The Administrative and Facility Assistant Manager is responsible for overseeing the administrative functions and facility operations of the organization and assets. · This role involves managing office administration, coordinating facility maintenance, and ensur ...
-
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamwor ...
-
Captar Partners Hong Kong, 香港 全职Well-reputed & Fast-growing Multi-family Office · Great Remuneration Package · Great Working Culture · company overview. · This well-reputed & fast-growing multi-family office is looking for seasoned operation professional join their firm as the COO and RO due to great success i ...
-
The Bank of East Asia Hong Kong, 香港 全职Responsibilities · Manage the customer complaint handling workflow in bank level and work closely with complaint handlers in each department to ensure that complaints are handled in compliance with the latest regulatory requirements and ISO standards · Review the complaint invest ...
-
System Analyst
4天前
Morgan McKinley Hong Kong, 香港 全职Job Responsibilities: Support in managing the process of gathering, analyzing, and documenting business requirements. · Facilitate communication between business stakeholders and IT teams to ensure that business requirements align with business needs and validate technical soluti ...
-
Elysian Executive Solution Hong Kong, 香港 全职Fund Sales/ Distribution Sales- Team Head · Job Description · As Fund Sales, you will support the team to achieve the team's fund sales goals. You will also identify investment sales opportunities from existing client base as well as prospectus generated by marketing activities. ...
-
The Bank of East Asia Hong Kong, 香港 全职Responsibilities · Understand customer's feedback and complaints on using digital products · Verify customer's feedback and complaints in testing environment · Identify defects and work with technical teams to provide solutions of defects on various channels such as Internet Bank ...
-
Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Company Introduction: · We're home to Asia's most dynamic and vibrant capital markets. · Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every ...
-
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Senior Officer
4天前
China Construction Bank (Asia) Corporation Limited Hong Kong, 香港 全职Main Responsibilities · - Deliver value-added HR services on people administration, compensation & benefits services, bankwide registration for associates, on-boarding and termination processes, background screening for new hires/ associates, visa administration etc. · - Execut ...
-
Robert Walters Hong Kong Hong Kong, 香港 全职Job Responsibility · Lead client delivery with close management of team effort, focusing on high quality output and in a time efficient approach. · Attend to day-to-day enquiries from clients or internal counterparts in a responsive manner. · Contribute to research and intellectu ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
-
Talent Axis Hong Kong, 香港 全职Key Responsibilities · Manage a specific portfolio of accounts within the Commercial Banking business segment. · Expand the portfolio by actively seeking out new clients, promoting cross-selling opportunities, and providing appropriate corporate banking services to current custom ...
-
Account Manager
4天前
Bluemont Consulting Hong Kong, 香港 全职Responsibilities: · Maintain good client relationship and provide high quality account servicing to existing health insurance portfolio · Handle full renewal process for both individual and group clients · Answer client enquiries through different channels and provide appropriat ...
Senior Officer, Quality - Hong Kong, 香港 - Dah Sing Bank
描述
Job Purpose:
To ensure all DCD operation processes are fully complied with the regulations and standard set by the Bank and regulator. Provides support to operation risk/compliance reporting and monitoring of respective Business Banking and Direct Channels sections.
Main Responsibilities:
Incumbent Requirements:
