- Adopt training directions and strategies for South Asia
- Liaise with external consultants to deliver various world-wide training programs such as induction, selling excellence, KPI and coaching, and other ad-hoc training.
- Organize the training sessions, schedule and venue/transportation/meal, etc.
- Conduct analysis to determine training and development needs of office and retail teams in the different Asia markets
- Co-ordinate the different types of training including selling skills, product and visual merchandising with the various departments
- Design training plans, materials and systems to meet the business needs and set strategies to identify and develop key talents
- Formulate classroom and on-the-job training to staff as well as follow up actions to continuously enhance service standard
- Responsible for induction training for office and retail team to ensure successful onboarding of all new staff into the organization
- Work closely with Retail Director/ Area Manager on performance management and identify performance gaps through the analysis of Mystery Shopper Program and NPS
- Create various workshops/ contest to address the training and development needs
- Perform frequent and intensive shop visits to carry out proper and constructive field coaching
- Support Retail Director/ Area Manager and HR Director in succession planning by providing insight into the development of competencies and skills of high potential individuals
- Plan and manage the training budget to achieve defined objectives
- Evaluate and review training programs by collecting and consolidating training results and feedback
- Recommend and implement revisions of training programs, continual evaluation and redesign of delivery methods to effectively meet the learning style of staff
- Degree holder preferably in Human Resources Management / Psychology / Social Science related disciplines
- Minimum 8 years of relevant experience preferably in luxury retail or fashion industry;
- Strong project management and presentation skills, digital creation is a plus
- Excellent communication skills with good command of English, Cantonese and Mandarin
- Strong interpersonal skills; comfortable dealing with all levels of management
- Self-motivated, customer-focused and action-oriented
- Willing to travel
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Retail Excellence Manager - Hong Kong, 香港 - Loro Piana
描述
Position
POSITION SUMMARY
Reporting to the Retail Excellence Director South Asia, this position is responsible for the execution of the training strategy and activities aiming to support the growth of the business.
DUTIES & RESPONSIBILITIES
REQUIREMENTS
Hong Kong的Retail Excellence Manager从业者
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Mile Fung
Slasher
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Sam Lo
Finance Manager at Crypto.com
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Xianglin Li
香港大学金融硕士