- track record of knowledge and expertise with thorough understanding of luxury client purchasing behaviors and have proven experience in working successfully with cross-functional teams to achieve deliverables in a client-centric luxury retail environment.
- solid experience and knowledge on boutique daily operations, store efficiency and continuous improvement, customer's satisfaction barometer & complaint handling & staff issues, sales and KPIs management.
- project management, critical thinking and problem-solving capability with a data-driven approach, strong analytical mind ad attention to details with high standards of compliance & risk management.
- Embodies the values of Cartier.
- Prior experience in Retail, CRM or Business analyst backgrounds. Ideally with boutique experience.
- Oversee and enhance the daily operations of Cartier's retail boutiques in Hong Kong, maintaining the Cartier's high standards of luxury and service, striving for operational excellence within all boutiques.
- Is the warrant of a correct and efficient implementation and use in all boutiques of all policies, procedures, guidelines and tools.
- Support the retail network to ensure compliance with both Cartier and Richemont procedures, direct partner & liasing with corporate office departments ( IT, Payroll/Finance, Health & Safety, Security, etc) liaising with corporate office team, update the local manual of procedures, communication to the boutique staff
- Ensures the order, implementation and correct usage of all Art of Living-related items and tools such as uniforms, music, fragrances, iPads, etc.
- Collaborate with marketing and visual merchandising teams to execute in-store implementation and maintain visual standards.
- Manage inventory levels, ensuring optimal stock turnover and loss prevention.
- Support in boutique and event operations
- Involve in managing client complaints and mediation of staff issues
- Guarantees the highest standards of boutique operations (Client Service, Boutique Maintenance, etc.) with implementation of operational strategies to improve efficiency, client experience, and business performance.
- Is responsible for the correct implementation of the Central policies and procedures, and its adaptation to local laws, ensure strict compliance with both local regulations and Cartier's internal policies.
- Ensure strong audit/compliance results for all boutiques
- Drives the project of boutique BOH transformation, digitalization and optimization
- Supports the implementation of dedicated tools to drive Boutique Operations and drive productivity including the overview on AL, OT management, BOH optimization and usage of digital solutions
- Control operational budgets and manage cost efficiency measures.
- Conduct regular audits and reviews of store processes and systems, initiating improvements as needed.
- An oversight on daily operations of the boutiques, monitoring efficacy and identifies operational improvements, connection into the boutique's and POS' life and its operations in order to support its functionality
- Develop and maintain a to set, monitor, and review operational and sales targets within a performance management framework
- Market key-user to Roll-out projects at local level / train boutique teams on new tools & processes
- Close collaboration with HR & L&D, develop & perform new hire onboarding, training and development initiatives to ensure operational consistency and aptitude
- Identify competency gaps and oversee staff development to build a highly skilled retail operations team.
- Bachelor's degree in Business Administration or a related field.
- More than 8 years with at least 3 years in managerial position for luxury retailers, ideally hard luxury sector.
- Strong leadership skills, with a track record of leading a successful team.
- Excellent communication and interpersonal skills. Fluent in English and Cantonese, Mandarin is a plus.
- Ability to analyze business data and draw conclusions.
- Strong organizational skills with the ability to multitask and project management with proven ability to implement process improvement initiatives.
- Integrity, ethics, team & culture fit. Sensitivity and Discipline to maintain highest standard to information and data confidentiality.
- Proficiency in Excel, VBA, PowerBI, for workflow automation, business analysis and presentation in Cantonese and English.
-
CIBC Hong Kong, 香港 Temps pleinNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
-
Operation Manager
12小时前
Bank Of China (Hong Kong) Limited Hong Kong, 香港 全职Responsibilities Supervise Clearing of Cheque process to ensure smooth and efficient day-to-day operations and report promptly to superiors for any irregularities · Perform quality checking on various deliverables and perform all duties delegated and assigned by the management · ...
-
Operation Manager
12小时前
Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Company Introduction: · We're home to Asia's most dynamic and vibrant capital markets. · Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every ...
-
Bank Of China (Hong Kong) Limited Hong Kong, 香港 全职Responsibilities Supervise Clearing of Cheque process to ensure smooth and efficient day-to-day operations and report promptly to superiors for any irregularities · Perform quality checking on various deliverables and perform all duties delegated and assigned by the management · ...
-
Operations Manager
12小时前
TEKsystems Hong Kong Hong Kong, 香港 全职Opening for an Operations Manager at a global firm who are expanding their team in Hong Kong. · The client needs someone to provide support for an internal migration project, managing teams and ensuring a smooth delivery. Once this project has been completed, this person will be ...
-
Bank Of China (Hong Kong) Limited Hong Kong, 香港 全职Responsibilities: Loan administration and operation support · Prepare loan agreements and collateral documents · Ensure duly execution of loan documentations and comply with all policy, legal and regulatory requirements · Data and Limit input to mainframe systems · Coordinat ...
-
AirAsia Hong Kong, 香港Job Description · A DAY IN A LIFEAs a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve yo ...
-
Deliveroo Hong Kong, 香港 全职Why Deliveroo? · Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and en ...
-
Operations Manager
12小时前
TEKsystems Hong Kong, 香港Job Summary · Opening for an Operations Manager at a global firm who are expanding their team in Hong Kong. · The client needs someone to provide support for an internal migration project, managing teams and ensuring a smooth delivery. Once this project has been completed, this ...
-
Standard Chartered Bank Hong Kong, 香港 全职Role Responsibilities · Processes · Organize and supervise the execution of CNS and SI settlements in CCASS as well as fixed income securities settlement in CMU. · Perform cash and holding reconciliation. · Take proactive action to ensure continuous improvement and effective ri ...
-
China Mobile Hong Kong Co. Ltd. Hong Kong, 香港In this position, you will : · Be responsible for service level management, operational delivery including services and Managed Services organization. · Manage all Managed Services activities and personnel to ensure that the Managed Services organization understands and maintains ...
-
Veolia Hong Kong, 香港 全职Company Description · Veolia Hong Kong - Sha Tin Transfer Station · Job Description · To manage and operate the transfer station and its reception area within agreed operational procedures; · To ensure all the work is carried out safely, efficiently and effectively; · To desi ...
-
HKT Hong Kong, 香港How to build a growth model with an integrated digital ecosystem consists of business verticals ranging from e-Commerce, insurance, digital health, travel to FinTech services including digital wallets, BNPL and digital lending? Looking to be a game-changer? Keep reading · HKT's D ...
-
Le Méridien Hong Kong, 香港 全职Job Number · Job Category Food and Beverage & Culinary · Location Le Méridien Hong Kong Cyberport, Cyberport Road, Hong Kong, Hong Kong, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management ...
-
Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Company Introduction: · We're home to Asia's most dynamic and vibrant capital markets. · Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every ...
-
Hays APAC Hong Kong, 香港 全职Manager, Finance Operations & Payments, Investment Funds | MNC Financial Institution | Up to $60,000 HKD per month · Your new company · A Market-Leading Financial Services firm has consistently maintained strong and successful performances throughout the last few years. With the ...
-
Dah Sing Financial Group Hong Kong, 香港 全职About Dah Sing Group · The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. · Our currency is caring, teamw ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
-
Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Company Introduction: · We're home to Asia's most dynamic and vibrant capital markets. · Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every ...
-
Bank Of China (Hong Kong) Limited Hong Kong, 香港 全职Responsibilities: · Assist supervisors to apply operational risk management tools to help identifying, assessing, monitoring and controlling operation risk. Conduct reviews to identify possible operational risk, provide recommendations to address the control weakness and monito ...
Senior Retail Operations Manager - Hong Kong, 香港 - Richemont
描述
Creates, develops and leads projects that will position Cartier as a 1st in class in Retail Operations.
Review, challenge the efficiency of all procedures and Company policies and secure its implementation.
Partner with boutique management leaders to instill the strategy of the retail transformation while being a warrant of excellence in all boutique operations and client services, ensuring consistent operational excellence, experience and performance.
The candidate has to possess:
Boutique Daily Operations
Boutique Operations Excellence
Boutique ops supervision and link to talent development and operational improvements
Job Requirements:
Hong Kong的Senior Retail Operations Manager从业者
-
Sam Lo
Finance Manager at Crypto.com
-
Skhawat Ali
Physical Education Teacher
-
Leung Ting Duncan Lau
Property and Hospitality Management Professional