- Maintain and develop conversational banking and chatbot with high availability and accurate performance
- Monitor chatbot performance so as to uplift customer satisfaction
- Identify the chatbot potential and be responsible for chatbot expansion for various banking services
- Explore and develop Open Banking initiative and opportunities by being open to new ideas and collaboration model with potential corporate partners
- Work closely with a wide range of stakeholders including business owners, technical teams, legal, compliance and external vendors to deliver quality solution
- Establish user requirements by collaborating with various stakeholders, exploring customer needs, validating ideas and co-create with counterparts
- Support and execute test cases manually and using automated testing tools
- Interpret digital journey and engagement effectiveness, and identify learning, insights and actions
- University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
- Minimum of two years' experience in digital project management and implementation (candidate with less experience will also be considered)
- Good understanding with current market chatbot operation and training tool would be an advantage
- Great sense of ownership and servicing mind-set
- Data sensitive and meticulous with good presentation skills in English and Chinese
- Keen interest in latest fintech technologies and trends
- Be open-minded and team player with good communication, interpersonal, problem solving skills
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We s ...
-
HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high- ...
-
HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high ...
-
HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high ...
-
FWD Life Insurance Corporation Hong Kong, 香港 全职About FWD Group · FWD Group is a pan-Asian life insurance business with more than 10 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insur ...
-
Hang Seng Bank Limited Hong Kong, 香港 全职Job description · A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We ...
-
Hong Kong Exchanges and Clearing Limited Hong Kong, 香港 全职Location: · HKEX - Exchange Square · Shift: · Standard - 40 Hours (Hong Kong SAR) · Scheduled Weekly Hours: · 40 · Worker Type: · Permanent · Job Summary: · In line with its strategic goal of building the Marketplace of the Future, Hong Kong Exchanges and Clearing Limite ...
-
The Hong Kong Jockey Club Hong Kong, 香港 全职The Department · The Cyber Security and Cloud Platforms Department is responsible for the protection of the Club's information, information systems, network infrastructure and cloud platforms, as well as assurance over the resiliency and continuity of the Club's IT infrastructur ...
-
The Hong Kong Jockey Club Hong Kong, 香港 全职The Department · The Cyber Security and Cloud Platforms Department is responsible for the protection of the Club's information, information systems, network infrastructure and cloud platforms, as well as assurance over the resiliency and continuity of the Club's IT infrastructur ...
-
HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high ...
-
HSBC Hong Kong, 香港 Permanent - 全职A Career with Hang Seng Bank · Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract hig ...
-
TEKsystems Hong Kong Hong Kong, 香港 全职O365 Engineer - Global Enterprise Firm · A large enterprise firm is looking for a high calibre resource to join their growing Digital Workplace team to manage the solutions and global platforms dedicated to Microsoft 365. · Responsibilities: Provide hands on support for M365 pl ...
-
Wellesley Associates Limited Hong Kong, 香港 全职Duties: · Work in a Platform, Automation and Tooling team to support the infrastructure, platform and tooling solution; · Technical lead to plan, direct and manage the exploitation and modernization of current installed technology and capability; · Maintain and develop a highly ...
-
Aptitude Asia Hong Kong, 香港 全职Job Responsibilities: · Being in global connectivity tea to support cash equity and swap trading platforms. · Handle ad-hoc FIX/connectivity change requests. · Work closely with regional and global teams to understand business needs and propose solutions. · Manage system implemen ...
-
AIA International Limited. Hong Kong, 香港 全职At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to d ...
-
Oliver James Associates Hong Kong, 香港 全职Company & Team · You will be joining a front-running team base in Hong Kong, which covers the financial services industry clients. You will be directly partnering with market-leading directors in the industry to work on projects highly valued by clients and the industry – cloud s ...
-
ST Partnership Limited Hong Kong, 香港 全职Responsibilities: · Lead the design and implementation of our multi-cloud platform infrastructure, ensuring alignment with business objectives and best practices. · Collaborate with cross-functional teams to define cloud architecture patterns, standards, and guidelines for applic ...
-
Bank Of China (Hong Kong) Limited Hong Kong, 香港 全职Job Description:Perform application program changes on Mainframe/Open platform (Unix/Linux/Windows/Cloud) · Manage batch job flow changes on Mainframe/Open platform · Analyze and monitor batch performance · Manage scheduler tools for batch operation · Maintain version control too ...
-
Crypto Hong Kong, 香港 全职About the Role · is seeking a Senior CRM Specialist (App Trading Focus) to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform transaction, engagement, and usage metrics, via channels includ ...
Assistant Digital Platform Manager - Hong Kong, 香港 - Hang Seng Bank Limited
描述
Job descriptionA Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Digital Banking
Well recognized in industry with 'Best Mobile Banking Service Award' in The Asian Banker Hong Kong Awards 2022 and 'Outstanding Digital Banking Service' in the Capital Outstanding eCommerce Awards 2021/22, Hang Seng Bank's acclaimed mobile app and creative digital capabilities continues to innovate and provide trusted banking, investment and wealth management services, taking care of individual's financial needs anytime, anywhere.
Join our Digital Banking Team, be part of the WPB transformation to accelerate in today's digitalized financial services ecosystem. Together, we'd champion innovative, seamless, convenient, best-in-class and hyper-personalized experience as well as customer-centric journey to over half of the Hong Kong adult population.
We are currently seeking high caliber professionals to join our team as Assistant Digital Platform Manager - Omni Channel and Open Banking.
Principle Responsibilities
#LI-HASE
Hong Kong的Assistant Digital Platform Manager从业者
-
Leung Ting Duncan Lau
Property and Hospitality Management Professional