- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
- 2+ years of customer service experience preferred but not mandatory
- HKDSE/HKCEE/ diploma qualification required
- IIQE 1,3,5 preferred
- Previous experience in a call centre/ service centre environment preferred
- Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
- Excellent telephone manner with good interpersonal skills
- Mature and pleasant personality
- Self-motivated and able to work independently
- Excellent service attitude and able to follow through on commitments to customers
- Adherence to quality standards
- Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
- Good communication skills in English and Chinese, both written and spoken
- Candidates with more experience will be considered for senior positions
- Handle enquiries and requests of Individual Financial Products administration arising from agents
- Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills
- Provide support to management and recommend productivity/service improvements
- Ensure accuracy and compliance of all requests completed with good quality standards
- Support ad-hoc tasks to achieve desired results of business needs
- A competitive salary and benefits packages
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
- A focus on growing your career path with us
- Flexible work policies and strong work-life balance
- Professional development and leadership opportunities
- Values-first culture
- We lead with our Values every day and bring them to life together
- Boundless opportunity
- We create opportunities to learn and grow at every stage of your career
- Continuous innovation
- We invite you to help redefine the future of financial services
- Delivering the promise of Diversity, Equity and Inclusion
- We foster an inclusive workplace where everyone thrives
- Championing Corporate Citizenship
- We build a business that benefits all stakeholders and has a positive social and environmental impact
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Senior Customer Service Representative/ Officer/ Senior Officer, Distribution Contact Centre - Hong Kong, 香港 - Company 28 - Manulife (International) Limited
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