Melanie Arenas

Dedicated and focused who excels at prioritizing and is capable of multi-tasking and coordinations of a wide variety of tasks and projects that require strong communication, interpersonal and technical skills. Highly trustworthy, ethical and committed to superior customer service. Confident and poised in interaction with individuals on all levels. Strong leadership skills. Flexible and hardworking with a strong drive to succeed. Able to work independently or as part of a team. 

URBAN ENTERTAINMENT LIMITED - SAI KUNG, HONG KONG             RESERVATION MANAGER - TIKITIKI BOWLING BAR

APRIL 2020 - APRIL 2024

• Maintained in-house reservations systems and records of all bookings.
• Coordinated with the sales and reservation team and communicated new rate plans and promotions.
• Managed all guest issues and complaints and ensured response to all queries.
• Provided training to new employees for all reservation policies and procedures.
• Assisted in answering all incoming calls and managing all online inquiries.
• Oversaw the day-to-day operation of the Reception, providing a reference point regarding the management of daily activities for staff and customers, and ensuring that health & safety procedures are followed.
• Reports to the Director and General Manager.

FASHION INSTITUTE OF DESIGN AND MERCHANDISING- CALIFORNIA, USA          ASSOCIATE OF ARTS DEGREE IN INTERIOR DESIGN

MARCH 1995 - MARCH 1997, LOS ANGELES