房務督導 (房務部) - 上水雙魚河會所 Chalet Supervisor (Housekeeping) - Beas River Country Club - Hong Kong, 香港 - The Hong Kong Jockey Club

描述

The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

You will:

• Supervise the daily Chalet and Housekeeping operations by:
  • Implementing SOPs in line with established service standards.
  • Leading the Assistant Chalet Supervisor, Chalet Attendants and other team members to perform regular cleaning and maintenance functions throughout the Clubhouses covering Chalet, Leave House, Steward & Director Chalet, front-of-the-house of F&B outlets, back-of-the-house of the Clubhouse area and public area, ensuring their on-time completion and according to established standards.
  • Monitoring the work of the cleaning team for deep cleaning as scheduled in Chalet, Leave House, Steward & Director Chalet, front-of-the-house and back-of-the-house areas in accordance with established policies and standards.
  • Ensuring proper use and maintenance of cleaning chemicals, tools and equipment and that the services provided meet all health and safety-related regulations and the Club's sanitation standards.
  • Maintaining effective communication between other departments to achieve effective collaboration.
• Maintain the Chalet & Housekeeping equipment, resources and assets while adhering to the budgeted expenses by:
  • Maintaining operating equipment purchase records.
  • Maintaining mini bar items supplies and lost & found items.
  • Maintaining par stock for Chalet linen, amenities and cleaning supplies.
  • Implementing the preventive cleaning programmes in respective areas.
  • Conducting daily inspection ensuring that all the rooms, tools and equipment are in good working condition of at all times; reporting any maintenance deficiencies to concerned departments and calling for R&M as required.
  • Implementing the preventive maintenance programmes; ensuring proper records are kept for all equipment.
  • Taking inventory of all amenities, linen, chemicals, supplies and equipment regularly.
• Supervise team members by:
  • Coordinating the hiring of part-time staff according to operational needs.
  • Orienting and coaching newly employed Assistant Chalet Supervisor, Chalet Attendants and other team members; conducting on-the-job training to ensure all staff understand the codes of practices and management's expectations.
  • Monitoring staff's attendance to ensure their punctuality.
  • Maintaining a positive team atmosphere among team members.
  • Assessing staff's performance regularly and motivating them to achieve a higher level of performance.
  • Conducting re-training for staff with sub-standard performance
• Perform regular administrative duties including:
  • Rostering for the team according to occupancy.
  • Entering "in" and "out" time data into the system for part-time staff daily to ensure payment of wages on time.
  • Checking and following up non-race day PTS requisition forms.
  • Handling the requests from members/guest/other departments.
  • Offering all possible services and assistance to Members as required.
  • Maintaining the room equipment and cleanliness keep in high standard.
• Perform any other related duties as and when assigned by assistant catering support services manager.
• Delivering products or services with sustainable improvements in resource efficiency without compromising quality.
• Supervising a team whose performance in service excellence and guest engagement are the level of role models for peers.

About You

You should have:

• A minimum of 5 years' relevant experience in Housekeeping gained from prestigious clubhouses or hotels including at least 2 years in a similar position
• International hospitality experience is a definite advantage
• Good knowledge of cleaning machine operation and cleaning chemicals application
• Regular contact with operation equipment contractors and cleaning chemical suppliers
• Good interpersonal skills
• Effective communication skills in both English and Chinese.
• Hands-on experience in MS Office applications

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

Closing Date