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M/SM - Ops Process Re-engineering, Reputable Regional Bank - Hong Kong - Hays
描述
Your new companyA reputable Regional Bank in HK is seeking a dynamic and experienced Manager/Senior Manager in Operations Process Re-engineering to join their team in Hong Kong.
This pivotal role will drive strategic transformation initiatives across their Hong Kong and Mainland China operations hubs, enhancing efficiency, compliance, and cross-border collaboration.
Your new roleLead and execute process re-engineering projects across HK and China-based operations teams.
Act as a key liaison between regional hubs to ensure seamless communication and alignment.
Analyse existing workflows and identify opportunities for automation, simplification, and optimisation.
Collaborate with stakeholders across departments to implement best practices and operational improvements.
Ensure all redesigned processes meet regulatory standards and internal compliance requirements.
Provide subject matter expertise in KYC (Know Your Customer) and/or settlement operations to guide project direction and execution.
Support and manage offshoring initiatives, including transition planning, knowledge transfer, and performance monitoring across offshore teams.
What you'll need to succeed
Bachelor's degree in Business, Finance, Operations, or related field
Minimum 7 years of experience in banking operations related to KYC or Settlement, ideally with experience in process improvement or project management
Strong understanding of KYC procedures and/or settlement processes
Proven ability to manage cross-border projects and navigate cultural and regulatory differences
Experience in offshoring project management, including vendor coordination and service level oversight
Excellent communication and stakeholder management skills in both English and Chinese (Mandarin and Cantonese)
Analytical mindset with a passion for driving operational excellence
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ Alternatively, you can send Keith your CV to If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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