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  • M/SM - Ops Process Re-engineering, Reputable Regional Bank - Hong Kong - Hays

    Hays
    Hays Hong Kong

    2个月前

    描述
    Your new company

    A reputable Regional Bank in HK is seeking a dynamic and experienced Manager/Senior Manager in Operations Process Re-engineering to join their team in Hong Kong.

    This pivotal role will drive strategic transformation initiatives across their Hong Kong and Mainland China operations hubs, enhancing efficiency, compliance, and cross-border collaboration.

    Your new role
    Lead and execute process re-engineering projects across HK and China-based operations teams.
    Act as a key liaison between regional hubs to ensure seamless communication and alignment.
    Analyse existing workflows and identify opportunities for automation, simplification, and optimisation.
    Collaborate with stakeholders across departments to implement best practices and operational improvements.
    Ensure all redesigned processes meet regulatory standards and internal compliance requirements.
    Provide subject matter expertise in KYC (Know Your Customer) and/or settlement operations to guide project direction and execution.
    Support and manage offshoring initiatives, including transition planning, knowledge transfer, and performance monitoring across offshore teams.
    What you'll need to succeed
    Bachelor's degree in Business, Finance, Operations, or related field
    Minimum 7 years of experience in banking operations related to KYC or Settlement, ideally with experience in process improvement or project management
    Strong understanding of KYC procedures and/or settlement processes
    Proven ability to manage cross-border projects and navigate cultural and regulatory differences
    Experience in offshoring project management, including vendor coordination and service level oversight
    Excellent communication and stakeholder management skills in both English and Chinese (Mandarin and Cantonese)
    Analytical mindset with a passion for driving operational excellence
    What you need to do now

    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ Alternatively, you can send Keith your CV to If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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Hong Kong