描述

Responsibilities:

• Lead the customer service team in beauty centre to ensure the delivery of services and daily operations.
• Monitoring booking appointment schedules for customers from all branches.
• Handle CRM program operations, system enhancement and make sure data accuracy.
• Review and evaluate service quality and effectiveness of the customer services team.
• Work closely with relevant departments on customer data analysis and customer-driven campaigns.
• Close communication with Frontline Staffs clarify and exchange information of customer for further understanding to arrange follow-up.
• Handle and resolve complaints, refunds or exchanges.

Requirements:

• Diploma / University graduate in Operations or related discipline
• Work experience in beauty salon or beauty industry operations, preferably with exposure in multi-national company
• Good business planning, organization and negotiation skills
• Good commend of spoken and written English and Chinese
• Proficiency in MS Excel, basic PC knowledge

We offer an attractive remuneration to the successful candidates. Interested parties please send your application letter, resume, expected salary and availability by clicking the 立即申請 button below or whatsapp to

* Data collected will be used for recruitment purpose only. It may be transferred to other companies of the Group to see if suitable vacancies arise. Applicants not contacted within 6 weeks may consider their application unsuccessful. The information will be destroyed.

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## More Job Information

Job Function

零售 - 店務主管 · 經理

Location

香港

Employment Term

全職

Employment Term

長期

Education

文憑或相等程度

Work Permit

只接受有工作簽證之人士