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- Oversee all aspects of station performance, including OTP, customer experience, service provider performance, and regulation compliance at HKIA.
- Adhere to policies and procedures for Ramp Services, Baggage Services, Weight and Balance, Passenger and Cargo handling in accordance with applicable regulations and standards of HKE.
- Ensure airport operations meet HKE standards, policies and procedures, and customer satisfaction.
- Oversee and play an integral role in ensuring airport operational continuity in HKIA.
- Responsible for the service level and quality of ground services aspects, including safety and security, OTP, customer experience, ramp and cargo operation, and baggage handling.
- Manage service providers' performance in Ground Services aspects (including Cargo), ensuring operations are up to company standard and regulation compliance.
- Manage a round-the-clock duty team to monitor and coordinate with service providers and stakeholders to ensure operation integrity.
- Liaise, coordinate and maintain good relationships with Airport Authority and regulatory organizations on respective matters concerning HKIA operations.
- Responsible for case investigations, evaluation of corrective and preventive measures effectiveness within Ground Services (including Cargo) aspects.
- Drive and participate in all new projects/initiatives, roll out new products and continuously improve OTP, cost control, revenue generation, and customer experiences at HKIA.
- Minimum 5 years aviation or civil airline experience, including 3 years in a supervisory level.
- Knowledge of all aspects of Ground Handling and IOSA requirements.
- Excellent command of written and spoken English and Chinese (Mandarin is a plus).
- Advanced knowledge in Microsoft Office.
- People manager with good communication and leadership skills, as well as a fast decision maker.
- Strong analytical and project management skills and sensitive to figures.
- Able to work under pressure.
- Fly anywhere we fly for free with your friends and family to explore the world.
- Hybrid working with flexibility in workplace and working hours to foster work-life harmony.
- Open office to collaborate, connect and share great ideas.
- Energetic and multicultural teammates from up to 50 nationalities.
- Company-organized shuttle buses connecting the workplace with major locations in HK Island, Kowloon, and N.T.
Manager, Airport Services - Hong Kong Island - HK Express
描述
Job Overview
HK Express, Hong Kong's first and only low-cost carrier, offers great value and affordable fares on one of the youngest and most modern aircraft fleets in the world.
We love to travel and discover new places across the world's most diverse and dynamic region. At HK Express, we're opening up new travel experiences that inspire and invigorate millions of people across the region we're proud to call home.
Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.
Key Responsibilities
Role Purpose
Requirements
Your Future Work Life
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