- Work in Large scale environment with 5 days' work.
- Provide day to day monitoring, support, and administration to in-house users.
- Provide technical support service to all departments.
- Assist users for software or hardware troubleshooting and problems solving.
- Incident management.
- Report operation risk to Team Lead.
- Maintain and update knowledge base including but not limited to technical documents and procedures.
- Identify and resolve technical issues, provide root cause analysis of each incident.
- Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
- Ensure all the desktop computer systems are working properly.
- Online response user questions and assign the Tickets
- Proven work experience as Desktop Support, Technical Support, or similar experience
- 4 years hands-on experience with Windows/Mac environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- 2 Years' relevant support experience in Financial industry is a plus.
- Good command of written and spoken Mandarin and English is a plus
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Server Engineer
8小时前
The Career Works Limited Hong Kong, 香港 全职Our client a leading technology services company is looking hire Server Engineer. · As a member of team, the Technology Analyst works closely with service delivery team to provide level II and level III support to the support operations and at times also required to work on clien ...
Senior IT Helpdesk - Hong Kong, 香港 - The Career Works Limited
描述
Our client is a large Investment Bank is looking to hire Senior IT Helpdesk.
Responsibilities
Requirements