Overnight Resort Call Center Representative - Hong Kong, 香港 - Hong Kong Disneyland Resort

描述

Job Summary:

Welcome Reward HK$3,000* will be paid to new employees upon the successful completion of 3-month probation period.
*Terms & Conditions to be applied

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

This position requires overnight duty upon completion of on-the-job training and job shadowing. Shift hours will be from 10:45pm to 8:15am, job holder of this position will be entitled to Frontline Transportation Allowance and Overnight Shift Premium. Monthly base salary including allowance up to HK$24,000.

Responsibilities:

Handle high volume of phone calls, which may be called for different purposes, from our Guest

Provide one-stop excellent Guest services promptly

Operate Resort Call Center systems and applications in an accurate and efficient manner

Basic Qualifications:

Ability to speak fluent Cantonese, English, and Putonghua. (Non Chinese speaking candidates are welcome)

Ability to reflect a professional image while maintaining Guest privacy

Good team player, self-initiative and strong sense of responsibility

Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts

Preferred Qualifications:

Overnight shift is required

Preferably with previous work experience in Hotel, customer services, or tourism industry

Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses

Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

#LI-DNI

Additional Information:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
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