- Provide service support by responding to service calls, diagnose and troubleshoot for technical problems. Perform roster with other Field Service Engineers for out of office hour standby calls and attending site visits if needed.
- Work closely with other teams from Customer Technical Support and Field Application Specialist to address, track, execute and proper closure of service requests.
- Support In-house Technical Support and perform instrument QC, validation, calibration.
- Manage spare parts, maintain the reorder point of frequent used parts and perform regular stock takes.
- Manage relationships with key customers to ensure that the company's commitment to customer satisfaction is achieved and constantly improved.
- Ensure reliability and completeness of Field Service Reports documentation compliance and submission.
- Bachelor degree in Electronics/Mechanical/Biomedical Engineering (Laboratory Instrumentation and/or Diagnostics Instrumentation).
- At least 5 years experience in a relevant position, preferably handling diagnostics, medical and life science research devices.
- Sound technical knowledge in electronics troubleshooting.
- Excellent customer handling skills, technical analysis and problem solving skills.
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Field Service Eng II - Hong Kong, 香港 - Bio-Rad
描述
The principal job function of the Technical Service Staff (Field Service Engineer) is to provide after-sales field technical service support for Bio-Rad's Laboratory Systems/Equipment. He/She will be the first line technical service support to our customers. The responsibilities include, but not exclusive and effectively the area of responsibilities will be set by the market needs and focus, manage service helpline, provide tele-problem troubleshooting, coordinate in-house technical service, render technical assistance in repair and QC, maintain good service workflow, organize service inventory, ensure traceable service documentation.
How You'll Make an Impact:
What You Bring:
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle. We're proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
