Software Installation Engineer - Hong Kong, 香港 - 0590 Varian Medical Systems Pacific Inc., Hong Kong Branch

描述

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

Performs highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed. Works with physical and virtual environments, operating systems, databases and other software and networking technologies. Reviews scope of work for assigned tasks to ensure all hardware and software components are available. Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements. Completes all necessary task documentation to meet Varian's Quality processes and procedures. Maintains customer system inventories using Site Equipment Configuration documentation or equivalent. Keeps current on Varian products and technologies through both internal and external training and certification. Creates and maintains an account with VCS (Vendor Credentialing System). Teams with project management, local service and hardware installation teams to provide World Class Customer Service. Demonstrate equipment operation and specifications according to the Customer Acceptance Procedure (CAP). May facilitate training and mentoring of new Installation Representatives. Coordinates other subject matter experts required to assist in performing installation or upgrade activities. Requires minimum supervision. Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain "Vendor Credentialing" requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position. Perform upgrade or system installation team leader duties as assigned on large scale software projects. Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions. Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions. Report by means of FSR's, time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available. Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian's Quality processes and procedures. Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner. Provide feedback on products and documentation to improve installation processes Report by means of FSR's, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available. Train, mentor, and advise new and less experienced Installation Representatives in all aspects of the job. Provides feedback on performance of Installation Representatives to incumbents and management. Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.

Minimum Required Skills and Knowledge: Sound professional technical experience with system software and excellent debugging skills Highly organized with detailed planning skills Customer focused attitude Articulate and skilled in interpersonal communication Fluency in the local language and in English, both written and spoken Certification on Citrix technologies Completion of external VMWare training classes Other Desired Skills and Knowledge: Comprehensive knowledge of networking protocols and troubleshooting of networks Required Certifications and Training: Completes Varian LMS training plan specific to assigned responsibility. Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings Experience Level with Business Tools: Proficient with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems. Associate Degree or equivalent experience 3-5 years of directly related and transferrable experience

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight