Manager, IT Infrastructure - Hong Kong, 香港 - Shangri-La

    Shangri-La
    Shangri-La Hong Kong, 香港

    2周前

    Shangri-La background
    Permanent
    描述

    We are looking

    for someone who has:
  • University degree in the field of Information Technology / Computer Science
  • 5 years of experience in managing ITIL operation management platform in:
  • ManageEngine ServiceDesk plus systems Management of Problem, Incident, Change, Configuration, Capacity, Performance Availability functions and processes
  • Manage Engine Endpoint Central Management systems Management of Patch, Asset, App, Software and Devices, deployment of App, Software, Remote Assistance, Configuration and performance functions and processes
  • ManageEngine Event Log analyse systems
  • Definition of standards, key performance indicators, and critical success factors required to deliver operational excellence.
  • Disaster recovery planning, documenting, and testing
  • Proven track record of ITIL service management rollout, migration, and administration
  • Intermediate ITIL 4 certification is preferred.
  • Fluency in written and oral English and spoken Cantonese/Mandarin fluency is required.