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- 你擁有零售行業/顧客服務經驗及至少1年領導團隊的經驗
- 你表達能力高,有條理,有活力及能夠領導團隊
- 你具備良好顧客服務技巧,能有效處理客戶需求
- 你具良好的商業意識,自信和獨立
- 你能夠根據客戶流量規劃所需人手安排
- 你喜歡與人溝通及重視團隊合作
- 你對家飾家品業充滿熱誠
- 你具備良好的英語、粵語和普通話會話及書面表達能力
- 你熟悉Microsoft Word和Excel
- 帶領團隊以高效簡單的方式為客戶提供支援,提供最佳顧客購物體驗
- 以客為先,積極快速地處理客戶的問題,以滿足顧客需要
- 與其他部門合作,優化顧客關係部的客戶體驗
- 為團隊提供工作培訓以及人才指導
- 妥善安排輪班時間表,並確保店舖內有足夠人手
- 遵循現金處理程序,以確保資金處理得到妥善管理
- 與銷售團隊密切合作,以確保貨庫供應穩定,並確保有清晰的購買說明及付款流程
- 與經理共同訂立部門目標並確保行動計劃到位,並清楚地傳達給你的團隊
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貨場主任 Customer Relations Team Leader - Hong Kong, 香港 - IKEA Hong Kong
描述
你將會愛上宜家家居
我們是一群務實坦誠、熱愛家居布置的人,來自世界各地,背景各有不同,但卻有同一個目標:為大眾締造更美好的生活。我們以共同的價值觀實踐目標。這些價值觀是我們工作的基礎,也是共融關愛、開明坦誠文化的基石。我們提倡團隊文化,熱誠樂觀,歡迎與我們態度及價值觀相同的人才加入。
這會是你嗎?
你的日常工作
我們團隊的使命
我們團隊致力於創造愉快、方便、成功的購物體驗,了解並滿足顧客現在和將來的需要和期望
全職員工福利
年終雙糧、每月6至7天休息日、17天公眾假期、有薪假期 (如:12-18天年假、14星期產假、5天侍產假、1星期婚假)、穿梭巴士服務、員工醫療保險、免供款退休計劃、集團購物優惠、生日禮券、介紹人及新員推薦獎金、良好晉升機會等
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## More Job Information
SalaryJob Function
- 推廣 · 銷售 · 客戶服務 - 客戶服務
Location
- 銅鑼灣
Employment Term
- 全職
Contact No
Contact Person
- 黃小姐
Education
- 中五以下