Alliance Director - Hong Kong, 香港 - CBRE

描述

Key Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages an account team who delivers a workplace experience that anticipates and tackles challenges before they arise to make it easier for individuals to do the work they were hired to do while bringing delight to the workplace so that it is the desired destination to innovate.
• Manages all services in scope to achieve client and CBRE goals
• Manage financial performance from a client and an internal CBRE perspective including creating budgets and reporting.
• Acts as the key client interface to proactively ensure strong client satisfaction
• Ensures safety and compliance within all relevant regulatory environments including client policies, CBRE policies, national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.
• Responsible for account strategy and its operational implementation including the development and updating of operational service delivery solutions for all in scope services, including documented playbooks, account operations plans, etc.
• Monitors the effectiveness of the services against account KPIs (Key performance indicators), maintenance and compliance plans and any Scorecard.
• Responsible for client account inspections of all facilities. Documents inspection report results and rectifies any issues, concerns, etc. with client.
• Identifies capital improvement projects and conducts cost analysis utilization in preparation of capital budgets. Travels to location for projects management issues, concerns, etc.
• Evaluation and effective evidenced management of outsourced provider contracts to ensure best pricing and service level performance and ensures they are managed for best value. Coordinates RFP process through client and sourcing groups.
• Responsible for the development and training to all team members including field and management staff in areas of operational and technical requirements on a client account which includes the contract terms, service performance, technology, safety and compliance, cost savings initiatives, and regulatory requirements.
• Maintain interface with customers, ensuring total contract compliance with all criteria and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.
• Drive monthly CBRE account reviews and quarterly (or frequency required on the account) business reviews between customers and CBRE stakeholders as outlined in contract.
• Responsible for financial performance of the account; develops capital and operating budgets.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Responsible for a mix of direct and matrix reports. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.

SCOPE OF RESPONSIBILITY

• Geographic scope of Asia (excludes Australia and New Zealand)
• Service scope of Facilities Management and Engineering, Guest Relations, Project Management, Security, Supply Chain and Sustainability, Finance, Procurement and Work, Health and Safety and Risk Management, , (subject to change)

Required Knowledge and Skills:

COMMUNICATION SKILLS

• Ability to comprehend, analyze, and interpret complex business documents.
• Ability to respond effectively to sensitive issues.
• Ability to write effective reports and manuals.
• Ability to effectively persuade employees, clients, top management and/or public groups
• Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

FINANCIAL KNOWLEDGE

• Requires in-depth knowledge of financial terms and principles.
• Reviews complex financial/business analysis and reports prepared by subordinates.
• Ability to analyze complex business/financial data and develop innovative solutions understanding the levers to pull and the effect they will have on the client and CBRE facing aspects of the account.
• Approves and oversees department budget.

REASONING ABILITY

• Ability to solve advanced problems and deal with a variety of options in complex situations.
• Requires expert level analytical and quantitative skills with proven experience in developing
• Strategic solutions for a growing matrix-based multi-industry sales environment.
• Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

OTHER SKILLS and/or ABILITIES

• Creative Problem Solving
• People Leadership
• Ability to balance multiple competingpriorities andremain calm underpressure.

Qualifications and Education:

EDUCATION and EXPERIENCE

• Bachelor's degree and/or Technical degree from a four-year college or university and a minimum of eight years of related experience and/or training.
• Prior people management experience required including leading teams virtually.
• Experience of working in a diverse cultural environment.

EDUCATION and EXPERIENCE

• Bachelor's degree and/or Technical degree from a four-year college or university and a minimum of eight years of related experience and/or training.
• Prior people management experience required including leading teams virtually.
• Experience of working in a diverse cultural environment.