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- The Transformation Specialist (also known as Business Analyst) is accountable for enhancing the multi-channel customer experience through collaboration with cross-functional teams.
- Engage and collaborate with various teams without direct authority over team members.
- Utilize storyboarding, task analysis, and user research to gather and refine user requirements, assisting product owners in prioritizing their backlogs.
- Champion Agile development methodologies, identify areas for improvement, and facilitate changes, including release planning, backlog refinement, and Agile ceremonies.
- Maintain a customer-focused approach to ensure that business requirements achieve desired outcomes and enhance customer value.
- Collaborate with relevant channel, technology, digital, legal, risk, and compliance teams to document design alternatives and recommendations.
- Analyze data to uncover actionable insights and make informed product recommendations through various analytical methods.
- Identify opportunities for streamlined approvals and processing through automation of data and workflows.
- Seek continuous improvement opportunities within a dynamic Agile environment.
- Work closely with developers and subject matter experts to ensure user stories are accurately developed and meet acceptance criteria.
- Document scenarios and user acceptance criteria to facilitate testing processes.
- Collaborate with business users during UAT execution and follow up on defects with the application development team.
- Assist in change management initiatives to ensure new processes are well understood and integrated.
- Conduct training sessions for users on system functionalities.
- A university degree in Business or a Technology-related field.
- A minimum of 3 years of experience in business analysis is preferred, though not mandatory.
- Familiarity with Change Methodology Frameworks, Agile methodologies, and best practices is advantageous.
- Experience in gathering requirements and conducting design activities across business, operations, and technology projects is preferred.
- Knowledge of HSBC standards and processes is a plus.
- Experience in Customer-Centric Design and the significance of customer testing.
- Strong understanding of testing methodologies and hands-on experience in test execution.
- Experience in implementing change across diverse audiences in banking environments is beneficial.
- Ability to work independently, manage pressure, and proactively handle multiple deadlines in a fast-paced setting.
- Excellent interpersonal, communication, and presentation skills, with proficiency in written and spoken English.
- Proven capability to work across regions while maintaining a global perspective with senior stakeholders.
- Ability to inspire and lead teams, employing suitable management styles and confidently influencing stakeholders as necessary.
Transformation Specialist - Hong Kong, 香港 - HSBC
描述
Join a team where your contributions truly matter.
At HSBC, we are committed to creating a workplace where you can make a significant impact. If you seek a role that offers growth and the chance to explore new avenues, HSBC provides a variety of opportunities, support, and rewards to help you advance in your career.
Wealth and Personal Banking (WPB) plays a crucial role in fulfilling HSBC's mission of providing global access to financial services. We deliver exceptional banking and wealth management solutions through innovative, mobile-first capabilities and a dedicated team. Our extensive international network and diverse expertise empower us to assist individuals, families, business owners, investors, and entrepreneurs. WPB encompasses four primary sectors that effectively connect clients with HSBC's comprehensive suite of wealth and retail banking services: Asset Management, Global Private Banking & Wealth, HSBC Life, and Retail Banking & Strategy, along with COO & Digital Transformation.
We are currently in search of a highly skilled professional to join our team as a Transformation Specialist.
Key Responsibilities
Qualifications