此职位不再接受申请
- Handle enquiry from branches/ departments and co-work with them to deliver sales opportunities
- Provide prompt business support to customers of Commercial Internet Banking/ Commercial Mobile Banking through relevant systems and applications
- Solve complaints from customers
- Reflect customer feedback and suggest service improvements in terms of products, systems and daily workflow
- Conduct UAT in Commercial Internet Banking/ Commercial Mobile Banking if necessary
- Post- secondary education or above
- Minimum 3 years' experience in customer service, preferably in banking industry
- Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
- Familiar with corporate e-banking practice and products
- Good presentation and communication skills
- Good command of spoken and written English and Chinese (good command of Putonghua is an advantage)
Business Analyst - Hong Kong, 香港 - Industrial and Commercial Bank of China (Asia) Limited
