此职位不再接受申请
- Managing client relations, especially with all the rates back offices team, notably during significant incidents.
- You will manage :
- Incidents, requests from users on applications of the rates perimeter
- Communication (activity reporting, change management...)
- Crisis (Coordination of the resolution of critical incidents and significant events...)
- Knowledge base (support documentation...)
- Other events impacting production (DRP, EOM processes, week en releases..)
- Level 2 support must be proactive in terms of security, incident prevention, productivity, and quality enhancement.
- The activity needs to follow the Client standards, notably related to IT support like security and follow-up in Calitrack and Jira.
- SQL
- Unix
- Knowledge of back office applications either in-house or vendor (desirable Summit)
- Functional knowledge of rates products (mandatory linear rates products)
- Functional knowledge of trade workflow
- Ability to work in a team and a multi-cultural context
- You encourage innovation and promote new ideas
- Excellent communication skills
- Excellent analytical and problem-solving skills
- Good prioritization and adaptation skills
- Ability to work under pressure
- Bachelor Degree
- Five years experience, including three years of experience working as a support or business analyst or developer on back office applications in an investment bank or on Summit applications.
BO Application Support - Hong Kong, 香港 - Nousva
描述
Main Responsibilities
Technical Skills
SoftSkills
Other
One-year contract, extendable