Operation manager - Kowloon, 香港 - Sw Technologies

描述

• Develop and implement strategies to optimize the flow of supermarket retail operations, ensuring efficient processes and a positive customer experience.
• Monitor and analyze key performance indicators (KPIs) related to sales, inventory management, customer satisfaction, and operational efficiency.
• Identify areas for improvement and implement solutions to enhance the overall supermarket retail flow.
• Manage the installation, configuration, and maintenance of hardware equipment related to kiosk and POS systems, including point-of-sale terminals, barcode scanners, cash registers, and other supermarket-specific hardware.
• Coordinate with vendors and technicians to ensure timely installation, proper functionality, and adherence to safety and security standards.
• Lead and coordinate cross-functional projects related to supermarket operations, such as system upgrades, process improvements, and new store openings.
• Develop project plans, establish timelines, allocate resources, and track progress to ensure successful project completion.
• Collaborate with stakeholders, department heads, and team members to ensure effective communication and alignment throughout the project lifecycle.
• Establish and maintain relationships with vendors and suppliers of kiosk and POS-related products.
• Negotiate contracts, pricing, and service agreements to ensure favorable terms and conditions.
• Monitor vendor performance and address any issues or concerns in a timely manner.
• Utilize CRM and database systems to analyze sales data, customer trends, and inventory levels.
• Generate reports and insights to drive data-informed decision-making and identify opportunities for business growth and improvement.

• Bachelor's degree in Business Administration or related field is preferred.
• Proven experience 5 years or above in operations management, preferably in the supermarket industry.
• Strong knowledge of supermarket retail flow and operations.
• Experience with the installation, maintenance, and troubleshooting of kiosk, POS, CRM, and database systems is preferred.
• Project management skills, including the ability to lead and coordinate cross-functional projects. Excellent communication, interpersonal, and leadership skills.
• Strong analytical and problem-solving abilities.
• Proficient in using software applications related to supermarket operations and data analysis.
• Ability to multitask, prioritize tasks, and work under pressure in a fast-paced environment.
• Strong organizational skills with a keen attention to detail.
• Ability to collaborate effectively with various stakeholders, including vendors, employees, and senior management.

• Competitive salary package
• Various caring leave types
• Great learning and career development platform
• Excellent working environmentIf you are a highly motivated and results-oriented professional looking to make a significant impact in the retail technology space, we invite you to join our team.

Application process may take 2 to 3 weeks; candidates would not be considered, should there be no contact within 6 weeks.